Isabella Ponce Dominguez
Oak Harbor,WA
Summary
Bilingual with a Dental Assistant license, CPR certification, and a Seal of Biliteracy. Currently excelling as a Client Service Specialist at North Whidbey Pool Parks and Recreation, demonstrating strong customer service and communication skills. Previous experience as a Sales Assistant Intern enhanced administrative capabilities and the ability to perform efficiently under pressure. Aiming to leverage expertise in patient care and clinical assistance in a dental office environment while delivering exceptional service in both English and Spanish.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Client Service Specialist
North Whidbey Park & Rec / Oak Harbor Pool
Oak Harbor, WA
05.2024 - Current
- Provided customer service to clients by responding to inquiries and resolving complaints.
- Maintained client data accuracy in internal systems by monitoring account information and updating records as needed.
- Resolved complex customer queries quickly and efficiently while maintaining a positive attitude throughout the process.
- Conducted regular follow-up calls with customers in order to assess their satisfaction level with our services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Sales Assistant Intern
Work Source/Past Times Thrift
Oak Harbor, WA
10.2023 - 04.2024
- Provided excellent customer service by greeting customers, answering questions, and responding to inquiries.
- Handled credit and debit card payment processing to complete purchasing experience.
- Accepted and completed cash, check and credit card payments.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
Education
Registered Dental Assistant - Dental Assisting
Accelerated Academy
Burlington, WA11-2024
High School Diploma -
Oak Harbor High School
1 Wildcat Wy, Oak Harbor, WA06-2023
Skagit Valley College
Mount Vernon, WASkills
- Telephone skills
- Reliability
- Spanish language translation
- Recording telephone messages
- Dental impressions
- Chair-side support
- Strong writing and verbal skills
- Treatment room setup
- Taking X-rays
- Team support and assistance
Certification
- CPR and First Aid Certified, 2024-2026
- Seal of Biliteracy (Spanish), 2022
- Dental Radiology, 2024
- Registered Dental Assistant, 2024
Languages
English
Professional
Spanish
Limited
Internships
- Whidbey Dental Associates, May 2023
- Past Times Thrift, October 2024 - May 2024
Relevant Coursework
- Honors English
- Accelerated Spanish
- Human Body and Medical Internship
- Multicultural Club
References
References available upon request.
Timeline
Client Service Specialist
North Whidbey Park & Rec / Oak Harbor Pool
05.2024 - Current
Sales Assistant Intern
Work Source/Past Times Thrift
10.2023 - 04.2024
- CPR and First Aid Certified, 2024-2026
- Seal of Biliteracy (Spanish), 2022
- Dental Radiology, 2024
- Registered Dental Assistant, 2024
Registered Dental Assistant - Dental Assisting
Accelerated Academy
High School Diploma -
Oak Harbor High School
Skagit Valley College
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