Isabella Popiel
Assistant SCO/Benefits Processor
Tempe,AZ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Customer Service Representative/Benefits Processor
Pat Tillman Veteran Center
2022.01 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Increased efficiency and team productivity by promoting operational best practices.
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from prospective customers.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Tracked customer service cases and updated service software with customer information.
Waitress • Pool Server
Lake Charles Country Club
2021.05 - 2022.08
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Increased sales significantly by upselling higher-end products to customers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Processed customer payments to accurately record transactions.
- Served meals to customers according to established guidelines.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
Lifeguard
Lake Charles Country Club
2020.06 - 2021.08
- Lifeguard
- Lake, Directed all clerical duties including copying, filing, maintaining customer databases
- Perform all opening and closing procedures, as well as side work as directed.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Shared tips with patrons on swimming techniques and strength training.
Education
Bachelor of Science - Business Entrepreneurship
Arizona State University
Tempe, AZ05.2025
Skills
- Order Fulfillment
- Problem-Solving Ability
- Customer Consulting
- Customer Relationship Management
- Active Listening
- Customer Relations
- Business Development Understanding
- Respectful Communication
- Salesforce
- Enrollment Manager
- VA Once
- Policy and Procedure Adherence
Timeline
Customer Service Representative/Benefits Processor
Pat Tillman Veteran Center
2022.01 - Current
Waitress • Pool Server
Lake Charles Country Club
2021.05 - 2022.08
Lifeguard
Lake Charles Country Club
2020.06 - 2021.08
Bachelor of Science - Business Entrepreneurship
Arizona State University
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