Summary
Overview
Work History
Education
Skills
Timeline
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Isabella Rangel

Reno,NV

Summary

Proven leader with a track record of enhancing team performance and customer satisfaction at Crumbl Cookies. Skilled in employee training and conflict resolution, I excel in creating a positive, efficient work environment. Leveraging organizational skills and a focus on quality control, I consistently exceed service standards, fostering significant improvements in workplace safety and guest service.

Looking to fulfill internship hours for TMCC Baking and Pastry certificate.

Overview

4
4
years of professional experience

Work History

Shift Lead

Crumbl Cookies
01.2022 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
  • Baking and decorating of cookies, cakes, and other desserts.

Barista/Stand in Manager

Safeway
06.2021 - 02.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.

Education

Baking And Pastry CoA, Culinary Arts CoA -

Truckee Meadows Community College
Reno, NV

San Benito High School
Hollister
06.2019

Skills

  • Customer service focus
  • Employee training
  • Guest service
  • Team motivation
  • Conflict resolution
  • Workplace safety
  • Rules enforcement
  • Quality control
  • Positive attitude
  • Attention to detail
  • Organizational skills
  • Multitasking Abilities

Timeline

Shift Lead

Crumbl Cookies
01.2022 - Current

Barista/Stand in Manager

Safeway
06.2021 - 02.2022

Baking And Pastry CoA, Culinary Arts CoA -

Truckee Meadows Community College

San Benito High School

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Isabella Rangel