Kristal Robles Romero
Kent
Summary
Results-driven shift leader with expertise in customer service, team leadership, and inventory management. Proven ability to enhance operational efficiency and elevate quality standards. Maintains a supportive attitude and creates a welcoming working environment.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Shift Leader
Crumbl Cookies
Federal Way
09.2024 - Current
- Supervised daily operations to ensure efficient cookie production and quality. Also, delegated tasks to employees to ensure the company's standard of quality.
- Managed inventory throughout the week, and restocked supplies as needed throughout shifts.
- Handled customer inquiries and resolved issues with professionalism.
- Verified that cash drawers contained the correct amounts of money during closing shifts.
- Trained new team members on baking procedures and customer service standards.
Shift Supervisor
Mai Thai Restaurant
Oak Harbor
09.2022 - 06.2024
- Supervised daily restaurant operations to ensure efficient service delivery.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Resolved customer complaints and reported issues to senior management.
Education
Associate of Science -
Highline College
Seattle, WA06-2027
Skills
- Customer service
- Team leadership
- Inventory management
- Employee training
- Quality assurance
- Task delegation
Languages
Spanish
Native/ Bilingual
Certification
WA Issued Drivers License
References
Scarlet Palmer
Owner of Mai Thai Restaurant
(253)-449-6248
Scarletrr1014@gmail.com
Timeline
Shift Leader
Crumbl Cookies
09.2024 - Current
Shift Supervisor
Mai Thai Restaurant
09.2022 - 06.2024
Associate of Science -
Highline College