Isabella Rettenwander
Asheville,NC
Summary
Dynamic sales professional with a proven track record in effective communication and negotiation. Committed to delivering exceptional customer service through a genuine and approachable demeanor, leveraging extensive product knowledge to create solutions that enhance loyalty, retention, and revenue. Passionate about creating memorable experiences that leave a lasting impression, combining a love for organization with a dedication to hospitality excellence.
Overview
8
8
years of professional experience
Work History
Sales Coordinator
The Flat Iron Hotel
01.2026 - Current
- Assist clients in finalizing event details including schedules, guest counts, equipment requirements, and menu selections.
- Organize all event paperwork, including contracts, deposit schedules, and billing documents efficiently.
- Coordinated sales activities to enhance customer engagement and drive revenue growth.
- Multitasking and prioritization proficiency overseeing multiple inquiries and deadlines.
- Address all event inquiries within 24 hours while fostering relationships with potential clients through follow-ups.
- Deliver ongoing support to clients by checking in regularly to guarantee satisfaction.
- Proficiency in Microsoft Office - Outlook, PowerPoint, Word, and Excel.
- Expertly utilize CRM software like Tripleseat to effectively coordinate event scheduling.
- Achieved and exceeded company defined quarterly sales quotas.
- Built relationships with customers and community to promote long term business growth.
Administrative Assistant
The Flat Iron Hotel
01.2025 - 12.2025
- Coordinated daily scheduling for management, optimizing operational efficiency.
- Processed 15 - 20 vendor invoices daily to ensure teams remain informed of budget status.
- Ensure POS system accuracy through price change and online menu modifications.
- Provide administrative support to the General Manager and Executive Chef by anticipating needs and supplies for day-to-day operations.
- Maintain consistent communication with managers through email, phone calls, and texts.
Hotel Receptionist
The Flat Iron Hotel
04.2024 - 01.2025
- Deliver exceptional and attentive service to guests consistently.
- Handle confidential information, including guest records, with a high degree of integrity.
- Maintain knowledge of room types, amenities and features, hours of operation and area attractions.
- Take initiative and creatively problem solve while exercising good judgment to enhance overall guest satisfaction.
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Answered phone within 30 seconds throughout shift, closely following strict guidelines for customer service and satisfaction.
Assistant Shop Manager
The Crystal Lion
08.2021 - 04.2024
- Prepare and package orders carefully.
- Update website weekly by adding/removing product listings.
- Supervised daily shop operations, ensuring optimal customer service and satisfaction.
- Proficiently use Microsoft Excel.
- Travel domestically to buy inventory at gem shows.
Jewelry Sales Associate
Alan’s Jewelry & Pawn
04.2023 - 10.2023
- Greet customers and answer their questions.
- Sell jewelry by informing customers of various materials.
- Manage and organize physical and digital inventory.
- Met monthly sales target to reach commission goal every month.
- Assisted customers with jewelry selection, providing expert knowledge on products and services.
Front Desk Receptionist
Spa at the Biltmore Inn
04.2022 - 09.2022
- Helped guests navigate the spa and hotel.
- Scheduled appointments for guests.
- Organized Microsoft Excel spreadsheets and Word files.
- Represented the Biltmore brand/company professionally.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
Data Entry Assistant
Fort Lewis College Office of Advancement
01.2018 - 03.2021
- Efficiently used CRM software Raiser’s Edge NXT.
- Greeted various donors and alumni.
- Answered telephones professionally.
- Shredded and delivered confidential documents to campus offices.
- Managed data entry processes to ensure accuracy and timeliness of information updates.
Education
Bachelor of Arts - Anthropology, Tourism Hospitality Management minor, Business Administration minor
Fort Lewis College
Durango, Colorado01-2021
Rollins College
Winter Park, Florida01-2017
Skills
- Customer communication
- Data entry
- Goal-oriented mindset
- Team collaboration
- CRM proficiency
- Contract preparation
- Reservation management
- Problem-solving
- Computer skills
- Time management
Timeline
Sales Coordinator
The Flat Iron Hotel
01.2026 - Current
Administrative Assistant
The Flat Iron Hotel
01.2025 - 12.2025
Hotel Receptionist
The Flat Iron Hotel
04.2024 - 01.2025
Jewelry Sales Associate
Alan’s Jewelry & Pawn
04.2023 - 10.2023
Front Desk Receptionist
Spa at the Biltmore Inn
04.2022 - 09.2022
Assistant Shop Manager
The Crystal Lion
08.2021 - 04.2024
Data Entry Assistant
Fort Lewis College Office of Advancement
01.2018 - 03.2021
Bachelor of Arts - Anthropology, Tourism Hospitality Management minor, Business Administration minor
Fort Lewis College
Rollins College