Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isabella Robaina

Wendell,NC

Summary

Proficient hospitality management specialist known for delivering high productivity and efficient task management. Skills include customer service excellence, conflict resolution, and effective time management. Strong communicator and team player, adept at adapting to fast-paced environments to ensure operational success and positive guest interactions.

Overview

3
3
years of professional experience

Work History

Hostess

McLean's Ole Time Cafe
Zebulon, NC
10.2023 - Current
  • Effectively managed waitlists to ensure timely seating and service for customers.
  • Organized busy wait periods during peak times by providing updates to customers.
  • Resolved issues with difficult customers through active listening and solution-oriented approaches.
  • Processed payments accurately via register, handling cash and card transactions.
  • Engaged customers in friendly conversation to create a welcoming atmosphere.
  • Maintained composure under pressure while collaborating with a team for smooth operations.
  • Operated efficiently in a fast-paced environment to prepare and serve toast.

Gate Attendant

Swim Club Management Group
Clayton, NC
05.2024 - Current
  • Greeted members and guests upon arrival at the swim club entrance.
  • Checked identification and membership status for all visitors entering the facility.
  • Monitored pool access to ensure safety and compliance with club policies.
  • Conducted hourly checks of water chemistry to ensure safe swimming conditions for patrons.

Swim Instructor

Safe Splash Swim School
Holly Springs, North Carolina
08.2025 - 01.2026
  • Instructed students on swimming techniques and safety practices, improving confidence and skill levels.
  • Developed personalized lesson plans tailored to individual student needs.
  • Monitored pool activities, ensuring compliance with safety protocols and fostering a secure environment.
  • Communicated progress and goals with students and parents, enhancing engagement and motivation.

Education

High school diploma -

Corinth Holders High School
Wendell
06-2024

Associate - Criminal Justice

Wake Technical Community College
Raleigh, NC
09-2026

Skills

  • Food service management
  • Safety compliance
  • Organizational skills
  • Effective multitasking
  • Guest relations
  • Customer service
  • Communication skills

Timeline

Swim Instructor

Safe Splash Swim School
08.2025 - 01.2026

Gate Attendant

Swim Club Management Group
05.2024 - Current

Hostess

McLean's Ole Time Cafe
10.2023 - Current

High school diploma -

Corinth Holders High School

Associate - Criminal Justice

Wake Technical Community College
Isabella Robaina