Isabella Salinas
Farmersville ,TX
Summary
Dynamic Bartender Shift Manager at Pizza Getti with a proven track record in enhancing customer satisfaction and team efficiency. Expert in menu development and staff training, I successfully optimized service speed during peak hours, fostering a vibrant atmosphere and ensuring compliance with cleanliness standards. Committed to delivering exceptional hospitality and resolving conflicts effectively.
Overview
4
4
years of professional experience
Work History
Bartender Shift Manager
Pizza Getti
Nevada, TX
05.2022 - Current
- Supervised daily bar operations, ensuring compliance with safety and health regulations.
- Trained and mentored new bartenders, enhancing team efficiency and service quality.
- Developed cocktail menus based on current trends to attract diverse clientele.
- Managed inventory levels, reducing waste through effective stock control practices.
- Collaborated with kitchen staff to coordinate food and beverage pairing for special events.
- Implemented customer feedback strategies to improve service experience and satisfaction rates.
- Optimized workflow processes during peak hours, increasing order fulfillment speed and accuracy.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
- Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Assisted in managing special events such as private parties or corporate functions, coordinating staff efforts for seamless execution.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Enhanced team productivity by delegating tasks and overseeing workflow in a fast-paced environment.
- Evaluated staff performance regularly to identify areas of improvement or potential growth opportunities within the team structure.
Education
High School Diploma -
Farmersville High School
Farmersville, TXSkills
- Cleanliness standards
- Upselling strategies
- POS system operation
- Ordering supplies
- Scheduling staff
- Employee coaching
- Menu development
- Promotions and events
- Beverage making
- Liquor restocking
- Customer service
- Cash register operation
- Suggestive selling
- Outgoing personality
- Engaging personality
- Performance improvement
- Menu memorization
- Customer service expertise
- Handling difficult customers
- Highly reliable
- Dining room management
- Responsible alcohol service
- Service-oriented mindset
- Hospitality service expertise
- Food running
- Payment processing
- Sales expertise
- Team training and development
- Clear and effective communication
- Complex Problem-solving
- Professional appearance
- Group reservations management
- Staff management
Timeline
Bartender Shift Manager
Pizza Getti
05.2022 - Current
High School Diploma -
Farmersville High School