Isabella San Roman
Crowley,TX
Summary
I am continuing to grow and thrive as a Restaurant Hostess at Moon Tower Pizza. I am able to enhance guest satisfaction through efficient multitasking and exceptional service. Since I am knowledgeable in POS operations, team collaboration, and customer service, I significantly contribute to a positive dining atmosphere and train new staff. This has also helped me to display hospitality management and problem-solving abilities.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Moon Tower Pizza
05.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Education
None - None
Great Hearts Arlington
Arlington, TXSkills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Cleanliness and hygiene
- Coordinating tasks
- POS system operations
- Problem-solving
Timeline
Restaurant Hostess
Moon Tower Pizza
05.2024 - Current
None - None
Great Hearts Arlington
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