Ricardo Santillan
Villa Park,IL
Summary
Versatile and driven healthcare professional with proven success in management, administration, and front-end operations. Experienced in supervising multi-site teams, optimizing scheduling, and improving patient access in fast-paced clinical environments. Adept at streamlining workflows, training staff, and resolving issues with empathy and professionalism. Skilled in medical coding, Epic charge entry, and maintaining strict HIPAA compliance. Bilingual in English and Spanish, with a strong focus on patient satisfaction and service excellence. Ready to bring leadership and adaptability to a collaborative healthcare team.
Overview
3
3
years of professional experience
Work History
Coding Clerk II
Duly Health and Care
Downers Grove, IL
02.2024 - Current
- Reviewed patient visit notes in Epic Op to verify procedures and ensure accurate assignment of diagnosis and procedure codes
- Entered charges into Epic with attention to detail, linking services to the correct visit for accurate billing and reimbursement
- Maintained HIPAA compliance while handling sensitive patient information and coordinating with clinical staff on documentation needs
Ancillary Support Supervisor
Duly Health and Care
Bloomingdale, IL
01.2023 - 12.2023
- Supervised daily operations across multiple medical office buildings, including patient reception, registration, and scheduling, to ensure efficient clinic flow and support for providers
- Created and maintained staff schedules in alignment with provider availability and patient volume to optimize coverage and access
- Hired, trained, and mentored front desk staff; conducted performance evaluations and implemented improvement plans when needed
- Handled escalated patient concerns and staff conflicts with professionalism, empathy, and a focus on resolution
Medical Receptionist
Duly Health and Care
Lombard, IL
05.2022 - 01.2023
- Checked patients in and out, verified insurance, and collected co-payments while maintaining accurate billing records
- Scheduled and confirmed patient appointments, updated charts, and ensured timely documentation in the electronic medical record system
- Communicated professionally with physicians, nurses, and support staff to coordinate daily patient flow and resolve issues as needed
- Delivered exceptional front-line service by assisting patients with questions and concerns while maintaining a welcoming, confidential, and efficient front desk environment
Education
Bachelor of Arts - Organizational Leadership
Arizona State University
Tempe, AZSkills
- Staff recruitment, development & leadership
- Operational efficiency enhancement
- Interdepartmental communication
- Experienced in Microsoft Office applications
- Knowledge of HIPAA guidelines
- Bilingual: English, Spanish
Languages
Spanish
Timeline
Coding Clerk II
Duly Health and Care
02.2024 - Current
Ancillary Support Supervisor
Duly Health and Care
01.2023 - 12.2023
Medical Receptionist
Duly Health and Care
05.2022 - 01.2023
Bachelor of Arts - Organizational Leadership
Arizona State University