Isabella Sherman
Nampa,Idaho
Summary
Enthusiastic young woman that enjoys arts and crafts, walking my dog around the farmers market, and being a part-time certified lash tech. My experience in different work settings has allowed me to gain a broad array of skills and knowledge. With a dedicated and hardworking mindset I have been able to grow not only within my places of employment but also as an individual, into the creative and passionate woman I am today. I'm eager to continue my educational journey in order to advance my career into the beauty industry.
Overview
5
5
years of professional experience
Work History
Server
Topgolf
10.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Sever
Goodwood BBQ
03.2021 - Current
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Assistant Store Manager
Maurices
11.2019 - 03.2021
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Manager
Journeys Shoes
09.2018 - 11.2019
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Education
No Degree - Biology
Boise State University
Boise, IDHigh School Diploma -
William S. Hart High School
Newhall, CA06.2018
Skills
- Time Management
- Goals and Performance
- Customer Service Management
- Natural Leadership
- Anticipating Guest Needs
- Service Prioritization
- High-Volume Environments
Timeline
Server
Topgolf
10.2022 - Current
Sever
Goodwood BBQ
03.2021 - Current
Assistant Store Manager
Maurices
11.2019 - 03.2021
Assistant Manager
Journeys Shoes
09.2018 - 11.2019
No Degree - Biology
Boise State University
High School Diploma -
William S. Hart High School
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