Isabella Silveira
Escalon,CA
Summary
Dynamic professional with a proven track record at KFC A&W, adept in staff management and customer service. Excelled in employee training and cash handling, enhancing customer satisfaction and business growth. Skilled in data entry and fostering positive workplace environments. Achieved notable improvements in operational efficiency and customer relations.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Kfc A&w
05.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
Office Assistant
Farmers Insurance Agency
04.2021 - 09.2021
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Edited and proofread documents for accuracy and completeness.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Coordinated and scheduled meetings and appointments.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Edited documents to keep company materials free of grammar errors.
Education
Escalon High School
Escalon05-2024
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Positive Attitude
- Time Management
- Data Entry
- File Organization
- Prioritizing Work
- Cash handling expertise
- Customer Service
Timeline
Shift Supervisor
Kfc A&w
05.2022 - Current
Office Assistant
Farmers Insurance Agency
04.2021 - 09.2021
Escalon High School
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