Summary
Overview
Work History
Education
Skills
Volunteer
Certification
Timeline
Generic

Isabella Sorini

Missoula,MT

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

9
9
years of professional experience
1
1
Certification

Work History

ExperienceOnboarding Specialist Assistant

11.2022 - Current
  • Clean cars to deliver to incoming renters at airport
  • Communicate with car renters to ensure car is running smoothly
  • Gather product/experience feedback and communicate findings to relevant team at Turo

House/Dog Sitter

Families
01.2018 - Current
  • Established house is picked up and clean for return of owners
  • Exercised 2-4 animals regularly with walks and rigorous play activities.
  • Performed pet care instructions, dietary needs, and medication regimens.
  • Cared for houseplants by frequently watering during owners' absence
  • Secured locks and entryways to prevent unauthorized access by persons not approved by owners
  • Brought in mail and newspaper to maintain appearance of activity at client residence

Nanny

Missoula and Butte
01.2015 - Current
    • Responsible for children ranging from months old to 12 years of age
    • Create safe environment for children in alignment with parents' goals and expectations
    • Handle transportation pick up/drop off of children to school and extracurricular activities
    • Perform housekeeping duties and run errands
    • Prepared meals and snacks for children based on dietary guidelines.
    • Built positive and nurturing environments to support child social and emotional growth.

Visitor Service Representative

Butte Chamber of Commerce, Berkley Pit Viewing Stand
06.2016 - 07.2021
  • Provided information and facts to 100-200 tourists a day about Butte, Montana
  • Managed retail store and processed payments
  • Trained and mentored incoming staff

Job Shadow

Community, Counseling, And Correctional Services
08.2018 - 05.2019
  • Assisted in charting of 10-20 patients a day
  • Observed nurse to patient interactions
  • Evaluated quality control processes and made recommendations for improvements
  • Collaborated with nurse on projects and offered insight.
  • Maintained positive work atmosphere by building relationships with co-workers, pre-releaser's and management.

Education

Bachelor of Business degree - Marketing, Psychology

University of Montana
Missoula, MT
05.2023

Skills

  • Document Typing and Formatting
  • Event and Activity Planning
  • Store Maintenance
  • Money Handling Abilities
  • Critical Thinking
  • Merchandise Orders and Exchanges
  • Typing Proficiency
  • Active Listening

Volunteer

· The Colt Anderson Dream Big Foundation (2018 – present)

· Butte 100 Mountain Bike Race (2017 to present)

· Homeless Camp Cleanup, Big Sky Commerce (2021 – 2022)

· Head Start Program Butte, MT (2018 – 2019)

· Medical Mission Trip to Africa (August 2016)

· Meals on Wheels, Butte, MT (2015 – 2019)

Certification

Google Analytics

Timeline

ExperienceOnboarding Specialist Assistant

11.2022 - Current

Job Shadow

Community, Counseling, And Correctional Services
08.2018 - 05.2019

House/Dog Sitter

Families
01.2018 - Current

Visitor Service Representative

Butte Chamber of Commerce, Berkley Pit Viewing Stand
06.2016 - 07.2021

Nanny

Missoula and Butte
01.2015 - Current

Bachelor of Business degree - Marketing, Psychology

University of Montana

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Isabella Sorini