Carrie Phelps
Syracuse
Summary
Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
32
32
years of professional experience
Work History
Office Assistant/Warranty Specialist/Order Processor
Carpet One Carpet Giant
Riverdale
01.2017 - 10.2019
- Filled carpet orders
- Managed warranty issues with customers and scheduled repairs with installers
- Basic office work
- Learned and used their software to fill carpet orders for new and existing homes
Customer Care Representative
AT&T
Mesa
01.1994 - 01.1995
- Performed administrative duties such as filing paperwork, maintaining records, updating databases.
- Resolved customer complaints promptly and professionally.
- Developed creative solutions to resolve complex problems quickly while minimizing cost impacts on the company.
Telemarketer
State Farm
Bloomfield Hills
04.1988 - 04.1989
- Achieved established sales targets by calling prospective customers whose homeowner’s insurance was up for renewal
Education
Associate of Science - Elementary Education
Brigham Young University
Rexburg, ID04-1993
Skills
- Database management
- Customer service
- Problem solving
- Record keeping
- Time management
- Attention to detail
- Communication skills
- Conflict resolution
- Data entry
- Professional and mature
- Excellent communication
- Continuous improvement
- Document typing and formatting
- Self-starter
- Effective communication
- Scanning and copying
- Strong interpersonal skills
- Teamwork and collaboration
- Meticulous attention to detail
- Written communication
- Verbal communication
- Call handling
- Client relations
Affiliations
- I’m a mom of four adult children who was blessed to be able to stay home while raising them, which has created a large gap in my work experience.
- I enjoy being a grandma, and exploring my talents, like writing, interior design, art, flower design, graphic design, (I guess any kind of design, ha ha!) I am obsessed with family history work and learning new things. Working with DNA, I was able to find my dad’s real birth father after we discovered the birth-mother purposely wrote the wrong man’s name on the birth certificate (the real guy was married with kids.)
- I am my step-brother’s POA, and help manage his life so he can thrive while in end-stage renal failure. I have helped him obtain Disability and Medicaid.
Timeline
Office Assistant/Warranty Specialist/Order Processor
Carpet One Carpet Giant
01.2017 - 10.2019
Customer Care Representative
AT&T
01.1994 - 01.1995
Telemarketer
State Farm
04.1988 - 04.1989
Associate of Science - Elementary Education
Brigham Young University