Isabella Steinhoff
Green Bay,WI
Summary
Dedicated Guest Service Associate committed to maintaining customer satisfaction and contributing to company's success. Outgoing and polite professional possessing strong problem-solving and conflict resolution abilities. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues.
Overview
6
6
years of professional experience
Work History
Guest Service Associate
Kwik Trip
01.2021 - Current
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting ensuring polite service.
- Answered any questions and assisted guests who had complaints. Either refunding or replacing the item they found unsatisfactory .
- Worked with other co-workers to provide a better store environment by maintaining cleanliness and keeping it well stocked.
- Provided the team with proper safety procedures and ensured everyone understand the expectations.
- Relayed store safety information to other co-workers by creating a unified space in the break room for any needed communication.
- Informed team of the services offered to them concerning their mental health and ways to help themselves at home.
Shift Leader
Marcus Cinemas
10.2018 - 04.2020
- Assisted customers with their purchases and ensured any complaints were swiftly taken care of.
- Maintained order and directed the flow of each shift with efficiency and aided any co-workers in need.
Education
Bachelor of Science - Psychology
University of Wisconsin, Green Bay
Green Bay, WI05-2024
Skills
- Professional appearance
- Cash handling experience
- Complaint handling
- Guest relations
- Strong interpersonal skills
- Safety leadership
- Safety improvement
- Product restocking
- Hospitality and accommodation
- Microsoft Excel proficiency
- Basic understanding of SPSS
- Research processes
Timeline
Guest Service Associate
Kwik Trip
01.2021 - Current
Shift Leader
Marcus Cinemas
10.2018 - 04.2020
Bachelor of Science - Psychology
University of Wisconsin, Green Bay
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