Isabella Sumwalt
Portage,WI
Summary
Enthusiastic Manager proven to consistently meet productivity goals and business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level.
Overview
3
3
years of professional experience
Work History
Manager
McDonald's Restaurant
Portage , WI
05.2019 - Current
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training.
- Responsible for closing 3-4 times a week.
- Resolved conflicts/ complaints from customers, and implemented their feedback to improve.
- Responsible for counting tills and creating deposits.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Maintained a clean work environment and encouraged coworkers to do the same.
- Performed quality checks on food.
- Helped keep a positive work atmosphere.
- Made sure all closing duties were accomplished to best prepare morning shift.
Education
Portage High School
Portage, WI06.2022
Skills
- Employee Coaching and Motivation
- Staff Management
- Issue and Conflict Resolution
- Customer Service
- Managing Cash Register
- Reconciling Cash Drawers
- Job Assignments
- Overseeing Employees
Timeline
Manager
McDonald's Restaurant
05.2019 - Current
Portage High School
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