Isabella Taber
Brick Township,NJ
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
5
5
years of professional experience
Work History
Spa Consultant
Soleil Tans
Toms River, NJ
08.2024 - Current
- Monitored inventory levels of supplies used in the spa facility.
- Suggested and sold salon services and retail products to customers.
- Anticipated spa and salon guest concerns and addressed problems quickly and to satisfaction of patrons.
- Maintained up-to-date knowledge of industry trends and best practices.
- Provided advice and guidance to clients on spa treatments and services.
- Developed trusting relationships with customers by making personal connections.
- Maintained cleanliness of store environment including floors, windows, displays.
Guest Service Representative
European Wax Center
Howell, NJ
09.2024 - 11.2024
- Input customer data into reservation systems and updated to reflect room changes.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Scheduled and confirmed appointments for clients and staff.
Full Time Support Lead
Five Below
Howell, NJ
02.2023 - 08.2024
- Responded to customer inquiries via telephone, email, chat.
- Implemented systems for tracking customer feedback data in order to identify trends.
- Coached and mentored junior support personnel in resolving complex problems.
- Assisted in the training of new staff members on customer service techniques.
- Developed strategies for improving customer service standards across all departments.
- Maintained a high degree of confidentiality when dealing with sensitive information.
- Managed daily operations of the store, including opening and closing procedures.
- Maintained positive relationships with customers by providing exceptional service.
- Developed strategies for increasing sales and improving customer service.
- Supervised staff to ensure customer satisfaction and proper performance of duties.
- Reviewed sales figures regularly to determine staffing needs during peak times.
- Resolved customer complaints in a timely manner with a focus on satisfaction.
- Implemented new policies and procedures to improve efficiency.
- Met or exceeded fiscal sales goals, maximizing operating budgets.
- Staged merchandise and stocked sales floor to stimulate impulse sales.
- Monitored inventory, cash, and payroll processes to keep location running smoothly.
Beauty Advisor
Sephora
Howell, NJ
09.2021 - 02.2023
- Created a positive shopping experience for each customer through effective communication skills.
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Updated customer records in database software program accurately.
- Ensured that all displays were neat and organized at all times.
- Conducted skin analysis to provide customers with personalized skincare regimens.
- Administered special promotions such as discounts or loyalty rewards programs.
- Upsold additional beauty items when appropriate to increase sales revenue.
- Maintained cleanliness of work area by wiping down counters, organizing shelves and disposing of trash appropriately.
- Assisted in opening and closing procedures including counting money drawer contents at end of shift.
- Evaluated customer skin to determine unique conditions and skin type.
- Assisted customers in feeling relaxed and comfortable with the process.
- Displayed merchandise to present visually appealing arrangements that drive sales.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Finalized purchases and processed payments.
- Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
- Alleviated product theft by maintaining sales floor and shopper awareness.
- Maintained an up-to-date knowledge of all beauty products available for sale.
Customer Service Cashier
Kohls Department Store
Howell, NJ
08.2020 - 02.2023
- Processed credit card transactions accurately and efficiently.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Complied with all health and safety regulations while performing job duties.
- Greeted customers and provided friendly customer service.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
Education
Estheticians Work Permit - Esthetics
Innovate Salon Academy
Brick, NJ04-2025
High School Diploma -
Howell High School
Farmingdale, NJ06-2020
Skills
- Team Management
- Customer Relationship Management
- Customer Engagement
- Relationship Building
- Application techniques
- Merchandise Restocking
- Retail experience
- Beauty Trends
- Makeup Application
- Upselling strategies
- Team Collaboration
- Multitasking and prioritization
- Business operations understanding
- Product recommendations
- Product selection and procurement
- Hair removal techniques
Timeline
Guest Service Representative
European Wax Center
09.2024 - 11.2024
Spa Consultant
Soleil Tans
08.2024 - Current
Full Time Support Lead
Five Below
02.2023 - 08.2024
Beauty Advisor
Sephora
09.2021 - 02.2023
Customer Service Cashier
Kohls Department Store
08.2020 - 02.2023
Estheticians Work Permit - Esthetics
Innovate Salon Academy
High School Diploma -
Howell High School