ISABELLA THORPE
HACKETTSTOWN,NJ
Summary
Project management professional with background of delivering successful projects with utmost integrity. Adept at driving project timelines and ensuring quality outcomes through strategic planning and execution. Highly collaborative, adaptable, and committed to team success and client satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Project Manager, Field Operations
Johnson Controls Fire Protection
09.2019 - Current
- Builds and maintains relationships with clients, key stakeholders, General Contractors, Electricians and Architectural/Engineering firms to ensure project success
- Prepares and maintains detailed reports and records, including contracts and schedules run through multiple adhoc reports, ensuring transparency and alignment with project objectives
- Negotiates contracts with vendors and subcontractors securing quality materials and services at competitive prices
- Recognizes revenue opportunities to forecast to senior management
- Identifies potential project and safety risks and develops strategies to minimize impact and control deviations
- Manages multiple projects at various stages and complexities by prioritizing tasks according to urgency and resource availability
- Works with direct field installation to oversee start up, commissioning and closeouts
- Establishes effective communication among cross-functional teams for enhanced collaboration
- Improves client relationships by proactively addressing client concerns and meeting or exceeding expectations
- Mentored junior team members in project management best practices
- Enhanced team performance with targeted training programs, addressing skill gaps and promoting professional development
Project Coordinator
Johnson Controls Fire Protection
07.2017 - 08.2019
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Created job files for each project and maintained current data in each file.
- Maintained database and spreadsheets with accurate inventory and status.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Responded to requests for information on materials to inquiring parties.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Reported regularly to managers on project budget, progress, and technical problems.
- Monitored project progress, identified risks and took corrective action as needed.
Area Sales Support Specialist
Johnson Controls Fire Protection
08.2016 - 06.2017
- Prepared and presented sales reports and customer profiles to upper management.
- Expedited contract negotiation processes by reviewing, editing, and preparing critical documents for management approval.
- Boosted sales performance by providing timely and efficient support to the sales team.
- Participated in sales strategy meetings to provide valuable input resulting in the development of innovative approaches to reach target audiences.
- Collaborated closely with finance departments to ensure timely invoicing and payment collection from customers.
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Followed up on web leads, pre-qualified contacts and converted potential customers into sales appointments.
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
- Attended monthly sales meetings and quarterly sales trainings.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Recorded accurate and efficient records in customer database.
Education
Associate of Arts - Business
Sussex County Community College
New JerseySkills
- OCIP/CCIP Management
- Licensing
- Contract and Change Order Management
- Permitting
- Relationship building
- Conflict Management
- Cross-functional collaboration
- Coaching and mentoring
- Construction management
- Cost control
- Compliance monitoring
- Processes and procedures
- Forecasting
Websites
Certification
- OSHA Certified
- First Aid Certification
Timeline
Project Manager, Field Operations
Johnson Controls Fire Protection
09.2019 - Current
Project Coordinator
Johnson Controls Fire Protection
07.2017 - 08.2019
Area Sales Support Specialist
Johnson Controls Fire Protection
08.2016 - 06.2017
Associate of Arts - Business
Sussex County Community College
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