Isabella Verdugo
Olympia
Summary
Professional with strong background in administrative support and office management. Expertise in data entry, document organization, and schedule coordination. Have fostered team collaboration and consistently delivered results in dynamic environments. Adaptable and reliable with excellent communication and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Clerical Assistant & Phone Operator
WSU Student Financial Services
08.2023 - Current
- Interacted with students/parents/staff by phone, email, or in-person to provide financial aid related questions
- Greeted walk-ins professionally while working front desk and provided friendly, knowledgeable assistance
- Responded to inquiries from callers seeking account related information
- Kept reception area clean and neat to give walk-in's a positive first impression
- Cleared student queries during daily tasks and reviewed system mistakes
- Accounted mail and scholarship checks into the system and relayed mail to the partnering office
- Prepared and edited documents to produce precise, accurate and professional communication.
- Drafted and responded to emails daily with the proper information corresponding to the student/etc
- Created Excel spreadsheets for full-time staff to run queries
- Experience working in Excel, Adobe Express, Outlook, Word, and Teams
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
Complex Social Interaction Lab
WSU Department of Criminal Justice & Criminology
08.2024 - 05.2025
- Participated in involvement in research aimed at gaining a better understanding of police and citizen behavior; data collected is analyzed and distributed to police agencies that assist in improving organizational outcomes and officer-level decision-making
- Annotated police-citizen interactions observed in body-worn camera footage
- Maintained confidentiality of information for highly sensitive data
- Adhered to rigorous annotation protocols that required accurately assessing and recording over 100 variables for over 120 amount of footage hours
- Maintained extreme discretion regarding footage viewed, kept confidentially of highly sensitive information to those outside of the lab
- Passed CITI training, background check, fingerprint scan, and successfully completed multiple trainings on highly confidential and sensitive information
- Participated in a 9-hour police ride along with the Pullman Police Department while note-taking observed calls/traffic stops
- Coded variables regarding language barriers between citizens and police officers
LAUNCH Ambassador
WSU Center for Civic Engagement
08.2024 - 05.2025
- Provided mentorship/leadership role for undergraduate students
- Facilitated workshop events revolving around Psychology 105 with students
- Graded 50+ submitted assignments over the course of each semester
- Engaged in community engagement with service learning, volunteering, etc
- Assisted students in goal and career planning while guiding them to proper resources
Sales Associate
Ross Dress For Less
05.2022 - 08.2023
- Assisted an average of 40-80 customers per day in selecting and finding items on the salesfloor
- Stocked, organized, and reloaded new inventory, completing salesfloor tasks 15% faster than an average store associate
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Assisted team members in separate tasks and remained attentive when covering fitting room and salesfloor isles
- Ability to perform well independently and with others in a team setting
- Fast, efficient, and accurate money-handling skills
- Positive customer-centric attitude
- Carried out all transactions on cash register, including cash, card payments, checks, and refunds and exchanges
- Answered phone calls professionally and answered questions in relation to salesfloor items, job positions and applications, and more
- Promoted to Front End Supervisor, overlooking other employees as well as remaining responsible for cash office keys
Education
Bachelor of Arts - Criminal Justice
Washington State University
Pullman, WA05-2025
Associate of Arts -
South Puget Sound Community College
Olympia, WA06-2023
Skills
- File organization
- Scheduling and calendar management
- Data entry
- Document management
- Staff training
- Calendar management
- Confidentiality handling
- Mail processing
Certification
Mental Health First Aid Training
Languages
Spanish
Professional Working
Timeline
Complex Social Interaction Lab
WSU Department of Criminal Justice & Criminology
08.2024 - 05.2025
LAUNCH Ambassador
WSU Center for Civic Engagement
08.2024 - 05.2025
Clerical Assistant & Phone Operator
WSU Student Financial Services
08.2023 - Current
Sales Associate
Ross Dress For Less
05.2022 - 08.2023
Mental Health First Aid Training
Bachelor of Arts - Criminal Justice
Washington State University
Associate of Arts -
South Puget Sound Community College
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