Laura Martinez
Springdale,US
Summary
Dedicated Phone Operator experienced in managing high-volume multi-line systems and coordinating patient scheduling to minimize conflicts. Improved appointment flow and front-desk efficiency through effective triaging of medical inquiries, processing of referrals, and clear communication with clinical teams.
Overview
2
2
years of post-secondary education
13
13
years of professional experience
Work History
Phone Operator
Parkhill Clinic for Women
Fayetteville
02.2025 - 07.2026
- Handled high-volume inbound calls on multi-line PBX, triaged medical inquiries to nursing staff for timely response.
- Answered inbound calls on multi-line PBX, routed callers to appropriate departments and documented call reasons.
- Managed patient appointments in scheduling system, minimized appointment conflicts through effective booking and adjustments.
Scheduling
Creekside Center for Women
Springdale
02.2024 - 01.2025
- Managed incoming appointment requests via phone and portal, confirmed patient eligibility before booking.
- Reconciled daily payment receipts and cash drawer totals, prepared deposits for accounting.
- Coordinated patient appointments to optimize scheduling efficiency and reduce wait times.
- Managed electronic health records to maintain accurate and up-to-date patient information.
- Communicated with medical staff to align schedules and address patient needs effectively.
Administrative Assistant
Linen King
Springdale, AR
11.2019 - 10.2023
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered phone calls
- Checking emails for orders from customers
- Make the schedule for employees
- Process new hire paperwork and Orientation
- Processed new-hire paperwork and benefits forms, completing onboarding packets for every recruit.
- Welcomed visitors professionally, responding to inquiries and directing them to appropriate personnel effectively.
- Coordinated new-hire paperwork and benefits forms, streamlining onboarding for every recruit.
Cashier
Chick-fil-A
Fayetteville, AR
12.2016 - 02.2019
- Handled daily cash deposits and reconciled register totals against sales records each shift.
- Processed customer orders in POS, printed driver invoices and verified order accuracy before dispatch.
- Received and processed customer orders at the counter and drive-thru.
- Answered incoming phone calls to assist customers with inquiries.
- Primarily operated the cash register to process customer transactions.
- Offered customers carryout service at completion of transaction.
- Maintained clean, organized, and well-stocked check-out areas to enhance customer experience.
Receptionist
Ole Mexican Foods
Springdale, AR
11.2013 - 01.2016
- Contacted customers to confirm their orders
- Entered orders into the system for processing and printed invoices for drivers
- Responded to incoming phone calls
- Processed bank deposits for daily transactions
- Put orders in the system so they can be processed and print invoices for drivers
- Organized materials and tidied reception area to create a welcoming environment.
Education
High School Diploma -
Springdale High School
Springdale, AR 08.2007 - 01.2010
Skills
- Scheduling
- Appointment Scheduling
- Receptionist
- Customer service
- Data Entry
- Office Administration
- Clerical Support
- Filing
- Reception Oversight
- Invoice Processing
- Microsoft/ Excel
- Cash handling
- Recruiting
- File Organization
Timeline
Phone Operator
Parkhill Clinic for Women
02.2025 - 07.2026
Scheduling
Creekside Center for Women
02.2024 - 01.2025
Administrative Assistant
Linen King
11.2019 - 10.2023
Cashier
Chick-fil-A
12.2016 - 02.2019
Receptionist
Ole Mexican Foods
11.2013 - 01.2016
High School Diploma -
Springdale High School
08.2007 - 01.2010