ISBAELLA VILLOTA
Westbury,US
Summary
Motivated and results-driven customer service professional with a strong track record of exceeding sales targets and enhancing customer satisfaction in fast-paced retail environments. Adept at fostering strong relationships with customers and team members, while efficiently managing multiple tasks to drive sales success. Known for exceptional communication skills and adaptability, ready to contribute as a valuable team player.
Overview
9
9
years of professional experience
Work History
Sales Associate
Lakeshore Learning Store
04.2022 - Current
- Operated cash register and POS system for efficient handling of purchases, refunds, and exchanges.
- Engaged with customers proactively to understand their needs and enhance their shopping experience, contributing to a 20% increase in upsells.
- Maintained a comprehensive knowledge of store policies and procedures, ensuring adherence and providing accurate information to clients.
- Developed and promoted sales opportunities, consistently exceeding monthly sales targets by 15%.
- Organized and updated merchandise displays in alignment with visual presentation standards to drive customer engagement.
Sales Associate
Dunedin Candle Co
08.2021 - 04.2022
- Assisted customers in product selection while maintaining a clean, organized, and clutter-free work area.
- Demonstrated outstanding customer service skills by resolving complaints promptly and courteously.
- Successfully handled cash register duties, contributing to smooth day-to-day operations and customer satisfaction.
Sales Associate/Cashier
Bath and Body Works
08.2020 - 08.2021
- Assisted customers in navigating the store, completing sales, and processing returns, providing personalized sales support.
- Resolved customer concerns utilizing effective communication and conflict management skills, resulting in improved customer satisfaction scores.
- Processed credit card transactions and managed cash handling responsibilities with accuracy and efficiency.
- Educated customers on current promotions and product offerings, leading to a 10% increase in promotional item sales.
Sales Associate
Pet Supplies Plus
09.2018 - 07.2019
- Supported customers in navigating the store and provided detailed product information while handling multiple tasks under pressure.
- Maintained a high level of customer engagement by organizing product displays and ensuring promotional materials were up-to-date.
- Engaged in community outreach to promote animal welfare, enhancing the store's reputation within the local community.
Volunteer
Pet Smart
01.2016 - 01.2018
- Participated in community events and raised awareness for animal welfare through social media and direct outreach efforts.
- Managed basic animal care duties and maintained clean, safe environments for animals.
Education
Liberal Arts -
St Petersburg Community College
Clearwater, FLLiberal Arts -
Nassau Community College
Garden City, NY05-2025
High School Diploma -
West Hempstead Highschool
West Hempstead, NY06-2019
Skills
- Customer Service Excellence
- Sales Expertise
- Cash Handling & POS Operations
- Product Knowledge & Guidance
- Conflict Resolution
- Task Prioritization
- Visual Merchandising
- Microsoft Office Suite
Timeline
Sales Associate
Lakeshore Learning Store
04.2022 - Current
Sales Associate
Dunedin Candle Co
08.2021 - 04.2022
Sales Associate/Cashier
Bath and Body Works
08.2020 - 08.2021
Sales Associate
Pet Supplies Plus
09.2018 - 07.2019
Volunteer
Pet Smart
01.2016 - 01.2018
Liberal Arts -
St Petersburg Community College
Liberal Arts -
Nassau Community College
High School Diploma -
West Hempstead Highschool
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