Essence Alexander
Westbury
Summary
Dynamic Sales Associate with a proven track record at J Crew Factory, excelling in customer service and conflict resolution. Currently looking to get into the field of nursing. Has training as certified Nursing Assistant and is also taking nursing courses. Recognized for professional and effective problem-solving. Skilled in communication and adapting to rapid changes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
J Crew Factory
05.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Sales Associate
Marshalls
06.2021 - 05.2022
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
High School Diploma -
Westbury High School
Old Westbury, NYForensic Psychology
John Jay College of Criminal Justice
New York, NYNursing
Nassau Community College
Garden City, NYC.N.A Certification -
Access Careers
Hempstead, NY07.2025
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Problem-solving
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Verbal/written communication
- Conflict resolution
- Complex Problem-solving
- Meeting deadlines
- Professional demeanor
- Adapt to diverse groups
- Cleaning techniques
- Policy and procedure adherence
- Business development
Certification
C.N.A
Timeline
Sales Associate
J Crew Factory
05.2022 - Current
Sales Associate
Marshalls
06.2021 - 05.2022
High School Diploma -
Westbury High School
Forensic Psychology
John Jay College of Criminal Justice
Nursing
Nassau Community College
C.N.A Certification -
Access Careers
Similar Profiles
Colin Tutman-FosterColin Tutman-Foster
Sales Associate at J Crew FactorySales Associate at J Crew Factory
Heather EberlyHeather Eberly
PT Assistant Manager at J Crew FactoryPT Assistant Manager at J Crew Factory
Debra GreenDebra Green
Sales Associate at J Crew FactorySales Associate at J Crew Factory
John MorrisonJohn Morrison
Armed Security Officer at Dynamic Protection GroupArmed Security Officer at Dynamic Protection Group
Zeba ObaidiZeba Obaidi
PAYROLL ADMINISTRATOR at Global CommodityPAYROLL ADMINISTRATOR at Global Commodity