Isabella Yacono
Joppa,Maryland
Summary
Effective and empathetic communicator with experience in peer support, conflict management, and collaborative problem solving. Takes initiative in designing and delegating task completion strategies. Dedicated to upholding a comfortable and organized work environment and team morale.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Hot Topic
White Marsh, Maryland
08.2025 - Current
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support by motivating staff members to meet targets.
- Delegated assignments based on team strengths to optimize service levels.
- Provided mentorship for employees to promote effective upselling and improve retail productivity.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Assistant Caterer
Michelle's Kitchen
Columbia, MD
01.2023 - 08.2025
- Resolved customer complaints or issues that arose during an event in a professional manner.
- Communicated effectively with clients and vendors regarding special requests or changes to existing orders, needs, preferences and dietary requirements.
- Collaborated with chefs to create menus tailored towards specific clientele or themes.
- Listened to negative and positive feedback from guests to improve customer service quality.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Engaged with guests to gather feedback on their dining experience. to get feedback on food served, resolve issues, bring additional items and refill beverages.
Education
Bachelor of Arts - Art Therapy
Notre Dame of Maryland
Towson, MD09-2026
Skills
- Conflict resolution
- Empathetic listening
- Feedback analysis
- Mentoring and coaching
- Team management
- Strategic planning
- Relationship building and management
- Customer experience
- Team building and leadership
- Attention to detail
- Verbal and written communication
Timeline
Assistant Store Manager
Hot Topic
08.2025 - Current
Assistant Caterer
Michelle's Kitchen
01.2023 - 08.2025
Bachelor of Arts - Art Therapy
Notre Dame of Maryland