Isabella Yohe
Customer Service and Sales Specialist
Midlothian,TX
Summary
Energetic and personable with natural ability to connect with diverse range of people. Possesses strong communication skills and solid understanding of customer service principles, excelling in resolving issues and creating positive experiences. Aiming to enhance guest satisfaction and contribute to welcoming environment.
Overview
3
3
years of professional experience
2
2
Certification
Work History
Guest Representative, Crafter
Nothing Bundt Cakes
02.2024 - Current
- Provide guests with information, directions, and reservations.
- Oversee reservations, the phone system, and the front desk, and take customer calls.
Receptionist
Family Eye Clinic
08.2023 - 12.2023
- Answering the telephone, booking appointments, meeting and greeting patients.
- Checking in deliveries of contact lenses, sending optical referrals.
Sales Associate
General Nutrition Center (GNC)
10.2022 - 07.2023
- Focused on customer interaction, sales, and store operations. Perform register store open and close functions.
- Receive, check, and shelve merchandise. Maintain a clean store environment.
Education
Diploma -
Princess Anne High School
Virginia Beach, VA06.2022
Certificate - Customer Service and Sales
Advance Technology School (ATC)
Virginia Beach, VA06.2021
Skills
- Strong empathy
- Guest satisfaction
- Exceptional communication
- Microsoft office
- Guest relations
- Complaint handling
Accomplishments
- Achieved Specialist Certificate for Customer Service & Sales by completing National Retail Federation (NRF) Foundation with accuracy and efficiency.
- Achieved Food Handlers Certificate by completing LEARN 2 SERVE training with accuracy and efficiency.
Certification
- Certified Customer Service & Sales Specialist, National Retail Federation (NRF) Foundation.
- Food Handlers Certificate - LEARN 2 SERVE.
Timeline
Guest Representative, Crafter
Nothing Bundt Cakes
02.2024 - Current
Receptionist
Family Eye Clinic
08.2023 - 12.2023
Sales Associate
General Nutrition Center (GNC)
10.2022 - 07.2023
Certificate - Customer Service and Sales
Advance Technology School (ATC)
Diploma -
Princess Anne High School
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