Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Isabella Zullo

Wakefield,MA

Summary

Dynamic student nurse who brings a strong academic performance and willingness to learn. Eager to build upon success in areas such as patient care and upstanding clinical skills. Noted for attention to detail, work ethic and team mindedness. Dependable candidate to manage priorities with a positive attitude.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server

Hopothecary Ales
05.2023 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Checked guests' identification before serving alcoholic beverages.

Clinical Nursing Student

Holy Family Medical Center
09.2024 - 10.2024
  • Promoted family bonding after birth by encouraging immediate skin-to-skin contact between mother and baby whenever possible.
  • Served as an advocate for patients'' rights and preferences throughout their birthing experiences, fostering trust and rapport with each individual.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support to mothers throughout labor, offering encouragement and reassurance as needed.

Clinical Nursing Student

Lahey Hospital
05.2024 - 08.2024
  • Effectively managed time and prioritized tasks to optimize patient care during fast-paced clinical rotations.
  • Assessed patients'' needs and developed individualized care plans to enhance recovery.
  • Improved patient care by diligently monitoring and recording vital signs and symptoms.
  • Demonstrated critical thinking skills in analyzing complex medical situations for appropriate nursing action.
  • Conducted ongoing patient evaluations to monitor progress, adjust treatment plans, and ensure optimal recovery.

Clinical Nursing Student

Beverly Hospital
09.2023 - 12.2023
  • Improved patient care by diligently monitoring and recording vital signs and symptoms.
  • Assessed patients'' needs and developed individualized care plans to enhance recovery.
  • Enhanced communication with interdisciplinary team members, ensuring seamless coordination of care.
  • Administered medications safely and accurately, adhering to strict protocols for dosage and administration.
  • Demonstrated critical thinking skills in analyzing complex medical situations for appropriate nursing action.
  • Conducted thorough head-to-toe assessments for newly admitted patients while making careful documentation of findings.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Utilized therapeutic communication techniques to facilitate patient's optimum level of wellness.
  • Utilized Electronic Medical Records (EMR) systems to record patient data.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.

Restaurant Hostess

Hopothecary Ales
05.2022 - 05.2023
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Maintained organized waitlist for busy times, ensuring efficient seating of guests.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Answered customer questions about hours, seating, and menu information.

Daycare Teacher's Assistant

Melrose Daycare Center
02.2019 - 06.2021
  • Set up playroom and childcare areas for safety and cleanliness.
  • Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
  • Served as positive role model, promoting healthy interpersonal behaviors.
  • Complied with strict safety and organizational regulations, policies, and procedures.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Used patience, skill and various behavior modification techniques to maintain order and safety.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.

Education

High School Diploma -

Wakefield Memorial High School
05.2021

Skills

  • Safe Food Handling
  • Order Accuracy
  • Menu Memorization
  • Team Collaboration
  • Attention to Detail
  • Strong Work Ethic
  • Interpersonal Skills
  • Effective Communication
  • Time Management
  • Patient Education
  • Cultural Competence
  • Medication Administration
  • Active Listening

Additional Information

Holds the role of the secretary of the nursing club at Merrimack College. This role requires collaboration with team members, creating fundraisers/events, and documenting events through pictures. This role provides leadership skills that can be used in future careers.

Certification

  • CPR/AED Certification
  • FEMA U.S Department Of Homeland Security January 2024
  • Mass Casualty Incident (MCI): Awareness Del Valle Institute For Emergency Preparedness March 2024

Timeline

Clinical Nursing Student

Holy Family Medical Center
09.2024 - 10.2024

Clinical Nursing Student

Lahey Hospital
05.2024 - 08.2024

Clinical Nursing Student

Beverly Hospital
09.2023 - 12.2023

Server

Hopothecary Ales
05.2023 - Current

Restaurant Hostess

Hopothecary Ales
05.2022 - 05.2023

Daycare Teacher's Assistant

Melrose Daycare Center
02.2019 - 06.2021

High School Diploma -

Wakefield Memorial High School
Isabella Zullo