Isabelle A. Heister
Rockville,MD
Overview
1
1
Certification
7
7
years of professional experience
Work History
Fine Dining Server/Bartender
The Stanford Grill Tower Oaks
Rockville, MD
02.2024 - Current
- Create connections and maintain those connections with guests
- Trained in wine and liquor service in order to provide full and positive experiences to guests
- Maintained extensive knowledge of menu items and beverage pairings for guest recommendations/satisfaction
- Trained new staff on restaurant procedures and best practices to improve customer interactions and workplace success
- Managed multiple tasks in high-stress environment while maintaining composure
- Recorded important information to ensure clarity in communication and stay consistent with new work procedures
Daycare Teacher (Part time - only Sunday mornings)
Christ Church Nursery
Rockville, MD
06.2019 - Current
- Five years of experience observing, caring for, and teaching children ages 6 months to four years old
- Managed classroom behavior using positive reinforcement strategies
- Collaborated with parents to discuss children's progress and needs
- Ensured a safe and clean environment for all children
- Supervised children during meal times, playtime, and other activities
- Taught children foundational skills in colors, shapes and letters
- Supervised circle time, free play, outside play, and learning and developmental activities
- Created a positive, nurturing environment for young students
- Communicated with children's parents and guardians about daily activities, behaviors and problems
- Encouraged creativity through art projects and storytelling
- Implemented hands-on, play-based strategies for experiential learning
Hostess/Coordinator
The Stanford Grill Tower Oaks
Rockville, MD
07.2022 - 02.2024
- Created a positive first impression for guests upon arrival, seating them promptly
- Resolved guest inquiries and concerns promptly to enhance customer satisfaction
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Managed guest lists and seating charts for special events to streamline event planning
- Maintained cleanliness and organization of front entrance area
- Trained new host staff on procedures and customer service standards to ensure consistent service quality
- Demonstrated strong interpersonal skills when interacting with customers
Shift manager/leader
Chick-Fil-A
Rockville, MD
02.2020 - 07.2022
- Supervised team members during busy service hours to ensure efficient operations.
- Trained new staff on customer service standards and operational procedures.
- Resolved customer complaints promptly to enhance guest satisfaction experiences.
- Assisted in resolving escalated customer service issues in a timely manner.
- Enforced health and safety guidelines to promote a safe work environment.
- Managed daily cash intake by counting out registers and tabulating profits.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Ensured completion of all opening and closing duties was completed accurately according to established guidelines.
Education
High School Diploma -
Rockville High School
Rockville, MD06-2022
Some College (No Degree) - Nursing
Montgomery College
Rockville, MD07-2026
Skills
- Effective communication
- Customer service
- Team collaboration
- Time management
- Problem resolution
- Flexibility in scheduling
- Patience and empathy
- Adaptive learning
- Food safety
- Wine knowledge
Volunteer Experience
- Sunrise Assisted Living, Assist in organizing and leading engaging activities for residents
- DC Central Kitchen, Prepare and cook meals in accordance to meal plans and quality food standards
Certification
- CPR, AED, First Aid Certified
Timeline
Fine Dining Server/Bartender
The Stanford Grill Tower Oaks
02.2024 - Current
Hostess/Coordinator
The Stanford Grill Tower Oaks
07.2022 - 02.2024
Shift manager/leader
Chick-Fil-A
02.2020 - 07.2022
Daycare Teacher (Part time - only Sunday mornings)
Christ Church Nursery
06.2019 - Current
High School Diploma -
Rockville High School
Some College (No Degree) - Nursing
Montgomery College