Isabelle Burgess
Fort Collins
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Server
MorningStar Senior Living
Fort Collins, CO
10.2024 - Current
- Provided exceptional customer service to enhance dining experiences for residents.
- Maintained cleanliness and organization of dining area, adhering to health standards.
- Assisted residents with menu selections, accommodating dietary restrictions and preferences.
- Adapted quickly to changing situations, ensuring smooth operations during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Shift Leader
Dunkin' Donuts
Aurora, CO
12.2021 - 08.2024
- Supervised team operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored new employees on company standards and procedures.
- Managed inventory levels, ensuring timely restocking of supplies and ingredients.
- Resolved customer complaints promptly, maintaining a positive store environment.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
FOH Team Member
Chick-fil-A
Aurora, CO
05.2021 - 10.2021
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Operated POS system efficiently, processing transactions with accuracy and speed.
- Collaborated with team members to maintain cleanliness and organization of front-of-house areas.
- Resolved customer inquiries and concerns promptly, enhancing overall dining experience.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
Education
Bachelor of Science - Political Science With Legal Studies
Colorado State University
Fort Collins05-2026
High School Diploma -
Cherokee Trail High School
Aurora05-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Food running
- High volume dining
- Safe food handling
- Team collaboration
- Order accuracy
Languages
English
Native or Bilingual
French
Professional Working
Spanish
Limited Working
Timeline
Server
MorningStar Senior Living
10.2024 - Current
Shift Leader
Dunkin' Donuts
12.2021 - 08.2024
FOH Team Member
Chick-fil-A
05.2021 - 10.2021
Bachelor of Science - Political Science With Legal Studies
Colorado State University
High School Diploma -
Cherokee Trail High School