Isabelle Clark
Louisville,KY
Summary
Customer service professional with exceptional communication skills and a talent for resolving customer issues. Proven track record of building strong relationships, boosting customer satisfaction, and driving repeat business. Known for remaining calm under pressure and making swift decisions that benefit both company and client.
Overview
2
2
years of professional experience
Work History
CSA - Cashier
At Home Decor Superstore
Louisville, KY
01.2024 - 05.2024
- Received payments by cash, check, credit cards, vouchers, or automatic debits.
- Assisted customers with selecting products, answering questions, and making product recommendations.
- Informed customers about discounts and special offers on products they were interested in purchasing.
- Provided excellent customer service in a friendly and professional manner.
- Greeted customers entering the store warmly.
- Assisted customers with product selection based on their individual needs and preferences.
- Provided excellent customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Cleaned work areas throughout the day to keep them presentable for customers.
- Operated cash register to process sales transactions accurately and efficiently.
- Answered incoming calls, checking and returning voicemails to obtain records.
- Communicated information to customers about product quality, value and style.
- Met or exceeded customer service metrics by providing excellent customer support.
- Participated in training and other learning opportunities to expand knowledge of company and position.
- Collaborated closely with colleagues to meet customer needs.
- Consulted with customers regarding needs and addressed concerns.
- Referred inquiries to supervisors where appropriate and kept customers updated throughout process.
- Sent out service reminder notices to customers by letter, text, or telephone.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Excelled in exceeding daily credit card application goals.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Golf Services Associate
TopGolf
Louisville, KY
10.2022 - 02.2024
- Organized areas to maintain a clean and organized work environment.
- Provided customer service support for inquiries, complaints, and returns.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Trained new associates on store operations, policies, and procedures.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Ensured compliance with company safety regulations at all times while on the job.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Built relationships with customers by providing friendly customer service.
- Processed payments using point-of-sale systems.
- Performed cash register functions accurately and efficiently.
- Organized store by returning merchandise to proper areas and restocked displays.
- Cleaned shelves, counters, and tables to maintain an organized building.
- Greeted customers to determine wants or needs.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Maintained knowledge of sales and promotions, return policies and security practices.
Education
Associate of Arts - Business
Jefferson Community And Technical College
Louisville, KY05-2026
High School Diploma -
Jeffersontown High School
Louisville, KY05-2024
Skills
- Goal-Oriented
- Strong Work Ethic
- Product Promotion
- Complaint Handling
- Cash Handling
- Call Documentation
- De-Escalation Techniques
- Customer Service
- Multitasking
- Merchandise Orders and Exchanges
- Calm and Professional Under Pressure
- Organizational Skills
- Inbound Call Management
- Product Knowledge
Timeline
CSA - Cashier
At Home Decor Superstore
01.2024 - 05.2024
Golf Services Associate
TopGolf
10.2022 - 02.2024
Associate of Arts - Business
Jefferson Community And Technical College
High School Diploma -
Jeffersontown High School
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