Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katelyn Canei

Follansbee

Summary

Responsible and dedicated customer service team member with proven multitasking and organizational skills. Trained and mentored new team members in multiple states including management positions. Excelled in enhancing customer satisfaction and stabilizing at-risk accounts through superior service and team collaboration. Willing to relocate and take on a role of management.

Overview

11
11
years of professional experience

Work History

CSA Customer Service Attendant Floater

AVI Foodsystems
06.2015 - Current
  • Lead responsibilities in filling and maintaining convenient store and vending machines, ensuring consistent product availability and excellent customer satisfaction
  • Skilled in the installation and logistics of vending machines and convenient stores, enhancing operational setups across various locations
  • Responsible for ordering and rotating product properly, collecting money and completing a monthly inventory independently
  • Maintained a clean and organized store environment for optimal customer experience.
  • Resolved customer complaints professionally and efficiently, restoring client confidence in the company.
  • Trained and mentored new team members at multiple AVI locations in multiple states fostering a collaborative and knowledgeable workforce
  • Played a crucial role in stabilizing "at risk" accounts through effective problem-solving, enhancing team productivity and service quality

Caterings

AVI Foodsystems
08.2013 - Current
  • General setup such as table coverings, prepping the tables with chaffing pans and utensils, display snack tables, and fill beverage bins
  • Promoted a positive work environment through effective teamwork and collaboration among staff members.
  • Monitored food quality and freshness throughout event.
  • Achieve safe food handling practices by following all necessary guidelines and procedures.
  • Cleaned and organized stations to promote team efficiency.
  • Provided excellent service under high-pressure situations, ensuring smooth event operations.
  • Helped with small and large caterings up to 1500 people

Education

Associate of Science - Occupational Therapy Assistant

Kent State University
East Liverpool, OH
05-2021

Skills

  • Goal-Oriented
  • Strong Work Ethic
  • Team Collaborating & Leadership
  • Flexible/Adaptible
  • Communication Skills
  • Employee Training & Development
  • Understanding
  • Helpful Nature
  • Problem Solving Abilities
  • Organization Skills

Timeline

CSA Customer Service Attendant Floater

AVI Foodsystems
06.2015 - Current

Caterings

AVI Foodsystems
08.2013 - Current

Associate of Science - Occupational Therapy Assistant

Kent State University

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Katelyn Canei