Isabelle Hays
Charlotte,NC
Summary
Experienced Assistant Property Manager adept at supporting property operations to ensure tenant satisfaction and property integrity. Proficient in leasing, maintenance coordination, and tenant relations. Strong communicator skilled in fostering positive tenant relationships and maintaining compliance with regulations and property goals.
Overview
4
4
years of professional experience
Work History
Lease Up Assistant Property Manager
Hawthorne Residential Partners
Huntersville, NC
06.2024 - Current
- Created effective marketing strategies for the early stages of lease-up to create brand awareness.
- Repeatedly exceeded monthly budgeted occupancy goals.
- Presented specials and enhanced promotions to effectively turn prospective renters into leases.
- Oversaw day-to-day leasing activities to ensure CRM engagement expectations were met.
- Maintained a 40% tour-to-lease conversion ratio throughout the property lease-up.
Multi Site Assistant Property Manager
RKW Residential
Mooresville, NC
08.2023 - 06.2024
- Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
- Maintained a budgeted delinquency of less than 2%.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Conducted market research to determine competitive rental rates for properties.
- Handled security deposit refunds.
- Coordinated move-ins and move-outs, ensuring smooth transitions for tenants.
Multi Site Leasing Manager
RKW Residential
Mooresville, NC
05.2023 - 08.2023
- Developed strategies to increase occupancy levels through effective marketing campaigns for both active lease-up and stabilized communities.
- Organized promotional activities such as open houses or special events to attract new renters.
- Reviewed agent activities to check performance and optimize approaches.
Multi Site Leasing Consultant
RKW Residential
Mooresville, NC
06.2022 - 05.2023
- Led tours of available apartments, showcasing features and amenities.
- Maintained budgeted occupancy goals for 268 units across four properties.
Leasing Director
Gray Co. Properties
Charlotte, NC
12.2021 - 06.2022
- Created leasing contracts, collected rent payments, and maintained tenant records.
- Exceeded and maintained the property's budgeted occupancy goal of 95%.
- Managed daily and weekly marketing and leasing reports.
Assistant Property Manager
Port Property
Wilmington, NC
08.2021 - 12.2021
- Handled resident complaints, rent delinquency and expedited maintenance requests.
- Oversaw daily operations, maintenance and administration of various properties.
Skills
- Occupancy management
- Tenant conflict resolution
- CRM software
- Resident retention
- Marketing and advertising
Timeline
Lease Up Assistant Property Manager
Hawthorne Residential Partners
06.2024 - Current
Multi Site Assistant Property Manager
RKW Residential
08.2023 - 06.2024
Multi Site Leasing Manager
RKW Residential
05.2023 - 08.2023
Multi Site Leasing Consultant
RKW Residential
06.2022 - 05.2023
Leasing Director
Gray Co. Properties
12.2021 - 06.2022
Assistant Property Manager
Port Property
08.2021 - 12.2021
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