Melissa Waldorff

Maintain strong relationships with both new prospects and current residents within the community. Collaborate closely with the property manager and maintenance manager to ensure seamless operations. Oversee renewal processes and verify that current residents are updating their current policies. Work closely with the leasing agent to ensure that all necessary documentation is received prior to move-in day. Update the move-in board with maintenance and verify that vendors are completing tasks daily. Scan and deposit checks into Yardi by the end of the day.

• Performs all aspects of underwriting assigned programs for clients
• Maintain an awareness of the customer's business and insurance needs, noting all briefing information provided by Senior Servicing and Broking Manager
• Working remotely and updating all information on insurance programs to organize and quote properties for our agents we are working with
• Assisting in the underwriter of renewal,new business and endorsements according to underwriting guidelines authority limits and company standards

• Helping the property manager and assistant property manager with renewals, working on resident retention and leads from all sources
• Conduct all potential tenant tours and close on three or more new tenants each week
• Assist management with renewals and delinquents
• Provide service to current residents
• Promptly and enthusiastically handle any resident concerns and complaints
• Build loyal clientele through friendly interactions and consistent appreciation
• Review and monitor leases throughout the lease term
• Perform lease audits when necessary
• Look over all resident ledgers' and rent billings
• Work aside property manager to ensure lease compliance, manage all deposits
• Overlook all soft and hard lease documents
• Working consistently out of MRI, property software

• Making sure residents properly understand their lease documents and rent information provided in their lease
• Walking vacant apartments with maintenance, following ups with all tours
• Making sure apartments are turned properly and market ready
• Handling residents' complaints and concerns to take the necessary steps to resolve the situations
• Touring the property with potential new residents knowing their needs and wants
• Updated tenant contact information work closely with property manager to assist with resident maintenance issues
• Assist upper management on renewals and resident retention
• Monitor and document all income, including delinquencies
• Maintained organized resident files
• Increased resident satisfaction through formulation of Maintained priority list and refine communication between office staff, maintenance crew and residents
• Coordinated Move-Ins and Move-Outs

• Conducts tours of the community and specific apartments with prospective residents
• Complete and process all new lease paper-work
• Collects initial deposit fees and rental payments
• Updates Onesite with daily traffic, leases and service requests
• Monitor local market trends
• Complete guest cards and follows up on every qualified prospect
• Shop competition to identify changing market conditions
• Executes all business in accordance with company policies, procedures
• Accomplishing shops to my best efforts whether that be in person, on the phone or online