Isabelle Henderson
Decatur
Summary
Self-motivated Guest Services Professional experienced in delivering exceptional customer relations and maintaining a welcoming atmosphere. Demonstrated ability to manage appointments, packages, and mail routing efficiently while fostering positive interactions with office visitors. Committed to providing professional service and support to enhance guest experiences.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist / House Keeping
Fairfeild inn and suites by Marriott
Decatur
12.2023 - 01.2025
- Greeted guests warmly upon arrival and checked them into their rooms.
- Managed phone inquiries and directed calls to appropriate departments efficiently.
- Handled guest requests and resolved issues promptly to ensure satisfaction.
- Maintained accurate records of reservations and cancellations in the system.
- Assisted guests with local information, directions, and recommendations for activities.
Server
Sonic Drive-In
Decatur
08.2022 - 12.2023
- Provided friendly and efficient service to customers at a fast-paced drive-in restaurant.
- Took orders accurately using the point-of-sale system for efficient processing.
- Maintained cleanliness of dining area and workstations for a pleasant environment.
- Resolved customer inquiries and complaints promptly to enhance satisfaction levels.
- Provided excellent customer service to ensure satisfaction.
Host
Logan’s Roadhouse
Decatur
02.2022 - 08.2022
- Greeted and seated guests promptly in a busy restaurant environment.
- Managed waitlists effectively to optimize seating flow and guest experience.
- Provided detailed information about menu items and specials to guests.
- Handled guest inquiries and resolved concerns professionally and courteously.
- Assisted servers by communicating guest needs and requests efficiently.
Education
Austin High School
Decatur, ALSkills
- Reservation management
- Appointment scheduling
- Local area knowledge
- Telephone etiquette
- Time management
- Multitasking
- Team coordination
- Decision-making
References
References available upon request.
Timeline
Front Desk Receptionist / House Keeping
Fairfeild inn and suites by Marriott
12.2023 - 01.2025
Server
Sonic Drive-In
08.2022 - 12.2023
Host
Logan’s Roadhouse
02.2022 - 08.2022
Austin High School