Nicholas Cupolo
Eatontown,NJ
Summary
With eight years of progressive experience at Costco Wholesale, I have built a strong foundation across multiple departments, including the Food Court, Tire Center, Front End, Gas Station, Major Sales, and Membership Services. This cross-departmental background has given me a deep understanding of store operations, member needs, and the importance of efficiency in a high-volume retail environment. I take pride in my adaptability, ability to learn quickly, and commitment to providing exceptional service to Costco members. My diverse skill set and dedication to Costco’s values position me to contribute meaningfully to continued operational excellence and member satisfaction.
Overview
8
8
years of professional experience
Work History
Major Sales Associate
Costco Wholesale
Brick Topwnship, NJ
05.2021 - Current
- Greeted customers and provided assistance with product selection.
- Assisted in setting up displays and restocking shelves.
- Analyzed sales reports to identify areas of improvement within the store.
- Developed relationships with customers to encourage repeat business opportunities.
- Helped maintain store appearance by organizing merchandise and cleaning shelves and counters.
- Provided customer service by answering inquiries, resolving complaints and ensuring customer satisfaction.
- Advised customers on the latest trends in products or services offered.
- Managed customer requests for special orders or services.
- Collaborated with team members to enhance customer service and satisfaction levels.
- Managed inventory levels to ensure product availability for customer needs.
Membership Clerk
Costco Wholesale
Brick Township, NJ
06.2023 - 06.2024
- Provided exceptional customer service by addressing member inquiries and concerns.
- Processed membership applications and renewals efficiently with attention to detail.
- Educated new members about membership benefits and usage of services available.
- Handled cash transactions and ensured accuracy during membership fees processing.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Assisted customers with inquiries regarding membership status, privileges, and benefits.
- Created new member accounts by entering data into computer systems accurately and efficiently.
- Processed customer returns efficiently and accurately at high-volume retail store.
- Assisted customers with return inquiries, ensuring a positive shopping experience.
Tire Technician
Costco Wholesale
Brick Township, NJ
09.2018 - 05.2021
- Mounted and balanced tires using specialized equipment and tools.
- Inspected tire conditions for wear, damage, and proper inflation.
- Followed safety protocols while handling tools and heavy equipment.
- Performed minor repairs, such as valve stem replacements, on customer vehicles' tires.
- Cleaned and maintained tire service bays to keep work areas organized.
- Checked tire inflation pressure on a regular basis and adjusted air pressure if needed.
Food Court Employee
Costco Wholesale
Brick Township, NJ
09.2017 - 09.2018
- Served food to customers in a fast-paced environment.
- Maintained cleanliness and organization of food court area.
- Operated cash register and processed customer transactions efficiently.
- Assisted in food preparation and ensured quality standards were met.
- Collaborated with team members to meet customer needs promptly.
- Stocked supplies and managed inventory levels effectively.
- Cleaned and sanitized dishes, utensils, and work surfaces after each shift.
Education
High School Diploma -
Pacific High School
Florida City, FL06-2014
Skills
- Sales strategies
- Inventory management
- Customer engagement
- Visual merchandising
- Product knowledge
- Customer relationship management
Timeline
Membership Clerk
Costco Wholesale
06.2023 - 06.2024
Major Sales Associate
Costco Wholesale
05.2021 - Current
Tire Technician
Costco Wholesale
09.2018 - 05.2021
Food Court Employee
Costco Wholesale
09.2017 - 09.2018
High School Diploma -
Pacific High School
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