Isabelle Howell

Caribou Coffee

11.2023 - 09.2024

Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Operated espresso machines and commercial coffee brewers to create beverages.
Monitored supply levels at counter and maintained customer areas to meet typical demands.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Completed successful daily cash audits to correctly balance drawers at end of shifts.
Cleaned counters, machines, utensils, and seating areas daily.
Recommended products based on solid understanding of individual customer needs and preferences.
Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Packaged bagels, muffins and other food items for customer purchase.
Prepared specialty drinks such as cappuccinos, lattes and mochas.
Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Followed exact recipes for mixing and preparing beverage and food items.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Learned special recipe items and seasonal offerings to best meet customer needs.
Used POS system to accurately enter orders and process payments.