Isabelle Hyland
Saratoga Springs
Summary
I was accepted into the UVU Illuminations art show.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist
Zendo Health
08.2024 - 01.2025
- Handling multiple channels of communication ( i.e Phones, emails, faxes, and chats)
- Oversaw new client intake process, handled scheduling tasks, and supported current clientele.
- Validated insurance information across various online platforms.
Customer Success Team
Promptings
02.2021 - 08.2024
- Handled inbound customer calls with professionalism and efficiency.
- Utilized active listening and empathy to resolve customer complaints
- Offered innovative solutions, when the standard answer didn't work, by proposing alternative products, services, or troubleshooting methods
Food & Customer service
Taco Bell
02.2020 - 08.2020
- Handling multiple tasks at once such as taking orders and preparing drinks
- Streamlined task execution by mentally tracking progress and prioritizing workload.
- Collaborated effectively in team to ensure swift and safe food preparation.
- Executed duties related to equipment cleaning, servicing, and restocking.
Seasonal Work
Cornbelly's
09.2019 - 11.2019
- Selling tickets & checking in season pass holders
- Selling punch cards
Afternoon shift
Lehi Country Bakery
01.2019 - 09.2019
- Scraping floors, sweeping, mopping, general cleaning
- Scrubbing dishes and preparing all equipment for the next day
- Selling remaining donuts while cleaning and preparing the bakery for the next day
Seasonal Work
Cornbelly's
09.2018 - 11.2018
- Selling tickets & checking in season pass holders
- Selling punch cards
Education
Working on a five year degree - art education
Utah Valley University
Orem, UT05.2025
Associates Degree - Art and Design
Utah Valley University
Orem, UT05.2024
High School Diploma -
Westlake High School
Saratoga Springs, UT05.2020
Skills
- Cash handling
- Microsoft
- Procreate
- Resilient learner
- Active listening
- Empathy
Certification
- Customer service
- Opening and closing stores
- HIPAA training
Timeline
Receptionist
Zendo Health
08.2024 - 01.2025
Customer Success Team
Promptings
02.2021 - 08.2024
Food & Customer service
Taco Bell
02.2020 - 08.2020
Seasonal Work
Cornbelly's
09.2019 - 11.2019
Afternoon shift
Lehi Country Bakery
01.2019 - 09.2019
Seasonal Work
Cornbelly's
09.2018 - 11.2018
Working on a five year degree - art education
Utah Valley University
Associates Degree - Art and Design
Utah Valley University
High School Diploma -
Westlake High School