Summary
Overview
Work History
Education
Skills
Timeline
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Isabelle Lebert

Manchester,MI

Summary

Driven employee with a proven track record in guest relations management and upselling techniques, evidenced by a history of boosting sales at Smokehouse 52 BBQ. Proficient at fostering customer satisfaction and team collaboration, Excel in fast-paced environments, demonstrating exceptional organizational skills and a strong work ethic.

Overview

8
8
years of professional experience

Work History

Restaurant Server

Smokehouse 52 BBQ
06.2019 - Current
  • Generated and maintained long-standing relationships with regular patrons.
  • Efficiently managed up to 11 tables during peak service hours to ensure guest satisfaction and overall success of the team.
  • Maintained clean workspace and guest area for a comfortable and enjoyable dining experience.
  • Resolved customer complaints promptly with a positive attitude to nurture beneficial relationships.
  • Boosted sales by recommending current specials and upselling more expensive menu items to support management initiatives aimed at increasing overall revenue.
  • Trained new staff on policies and procedures, as well as taught them quality customer service standards.
  • Assisted in planning for large events at the restaurant and catering events that took place at other locations around the area.

Sales Associate

Pets 'N' Things
06.2016 - 08.2021
  • Helped customers locate products and offered to create a stock of products that were not currently carried to ensure repeat business.
  • Provided welcoming first impressions to encourage a comfortable and enjoyable shopping experience.
  • Studied products in order to give the most knowledgeable recommendations to inquiring customers.
  • Organized shelves to maintain visual appeal, to aid in finding specific merchandise easily, and to promote certain products.
  • Handled cash transactions carefully to ensure accurate financial exchanges.

Education

Associate of Applied Science -

Washtenaw Community College
Ann Arbor, MI

Skills

  • Customer Satisfaction
  • Team Player
  • Reliable and Responsible
  • Adaptable and Flexible
  • Organization
  • Guest service
  • Guest Relations Management
  • Strong Work Ethic
  • Guest Engagement
  • Point of sale operation
  • Detail Oriented
  • Memory retention

Timeline

Restaurant Server

Smokehouse 52 BBQ
06.2019 - Current

Sales Associate

Pets 'N' Things
06.2016 - 08.2021

Associate of Applied Science -

Washtenaw Community College
Isabelle Lebert