Isabelle Lebert
Manchester,MI
Summary
Driven employee with a proven track record in guest relations management and upselling techniques, evidenced by a history of boosting sales at Smokehouse 52 BBQ. Proficient at fostering customer satisfaction and team collaboration, Excel in fast-paced environments, demonstrating exceptional organizational skills and a strong work ethic.
Overview
8
8
years of professional experience
Work History
Restaurant Server
Smokehouse 52 BBQ
06.2019 - Current
- Generated and maintained long-standing relationships with regular patrons.
- Efficiently managed up to 11 tables during peak service hours to ensure guest satisfaction and overall success of the team.
- Maintained clean workspace and guest area for a comfortable and enjoyable dining experience.
- Resolved customer complaints promptly with a positive attitude to nurture beneficial relationships.
- Boosted sales by recommending current specials and upselling more expensive menu items to support management initiatives aimed at increasing overall revenue.
- Trained new staff on policies and procedures, as well as taught them quality customer service standards.
- Assisted in planning for large events at the restaurant and catering events that took place at other locations around the area.
Sales Associate
Pets 'N' Things
06.2016 - 08.2021
- Helped customers locate products and offered to create a stock of products that were not currently carried to ensure repeat business.
- Provided welcoming first impressions to encourage a comfortable and enjoyable shopping experience.
- Studied products in order to give the most knowledgeable recommendations to inquiring customers.
- Organized shelves to maintain visual appeal, to aid in finding specific merchandise easily, and to promote certain products.
- Handled cash transactions carefully to ensure accurate financial exchanges.
Education
Associate of Applied Science -
Washtenaw Community College
Ann Arbor, MISkills
- Customer Satisfaction
- Team Player
- Reliable and Responsible
- Adaptable and Flexible
- Organization
- Guest service
- Guest Relations Management
- Strong Work Ethic
- Guest Engagement
- Point of sale operation
- Detail Oriented
- Memory retention
Timeline
Restaurant Server
Smokehouse 52 BBQ
06.2019 - Current
Sales Associate
Pets 'N' Things
06.2016 - 08.2021
Associate of Applied Science -
Washtenaw Community College
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