Isabelle McCullough
Austin,TEXAS
Summary
. Dependable service industry employee providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
Work History
Server/ Bartender
TenTen
Austin, TX
11.2021 - Current
- Well versed in cultivating warm relationships with regular customers.
- Worked with Toast to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales.
Server/Bartender
Sushi Zushi
Austin, TX
09.2019 - 11.2021
- Used Micros POS system to take orders and manage customers payments.
- Responsible for all cocktail, beer, and wine orders for the restaurant while simultaneously handling customers, conversations, running food, and keeping the bar clean.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Server
Red Lobster
Lewisville, TX
03.2019 - 08.2019
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Checked identification for minimum age for sale of alcoholic beverages.
- Answered customers' questions, recommended items and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Marketing
Texas State University
San Marcos, TX05.2024
High School Diploma -
Flower Mound High School
Flower Mound, TX01.2017
Skills
- Special Requests and Substitutions
- Age Verification
- Conflict and Complaint Resolution
- Able to Lift 30 Pounds
- Able to be on feet for long periods of time
- Food and Beverage Service
- High-Volume Dining
- Team Player
- Specials Promotion and Upselling
- Beverage Preparation
- Cocktail Knowledge
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Server/ Bartender
TenTen
11.2021 - Current
Server/Bartender
Sushi Zushi
09.2019 - 11.2021
Server
Red Lobster
03.2019 - 08.2019
Marketing
Texas State University
High School Diploma -
Flower Mound High School
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