Katie Mann
Queen Creek,AZ
Summary
Talented Server/Bartender bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server/ Bartender
ACS San Tan
San Tan Vallley , Arizona
10.2020 - 09.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server/ Bartender
Red Robin
Mesa, Arizona
01.2016 - 10.2020
- Gained familiarity with menu ingredients and cooking processes to respond to customer inquiries
- Suggested menu choices such as daily specials and appetizers to increase sales and meet upsell targets
- Entered orders, delivered food and beverages, and processed payments.
Effective leader, Server Trainer
Denny's
, AZ
02.2013 - 11.2015
- Created, updated and implemented training plans in collaboration with restaurant management
- Trained new team members on restaurant procedures, menu items and performance strategies
- Taught servers how to memorize menu ingredients and provide information in a friendly and relatable manner.
Education
High School Diploma -
Poston Butte High School
05.2014
Associate of Science - Justice
Central Arizona College
01.2024
Skills
- Team development Provider identification
- Service upselling Product knowledge
- Customer service
- Transactions and Cash Handling
- Team Player
- Special Requests and Substitutions
Certification
- Food Handlers Training - 05/16/2021-05/16/2024
- AED, Adult, Child, Infant CPR & AED Certified - 06/08/2022-06/08/2024
Timeline
Server/ Bartender
ACS San Tan
10.2020 - 09.2022
Server/ Bartender
Red Robin
01.2016 - 10.2020
Effective leader, Server Trainer
Denny's
02.2013 - 11.2015
High School Diploma -
Poston Butte High School
Associate of Science - Justice
Central Arizona College
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