ISABELLE MCLAUGHLIN
Greenville
Summary
Person-centered Grant Supervisor and Housing Team Lead within a Housing First nonprofit organization. Highly organized, motivated to teach/train, and well-connected in the field. Dedicated to assisting those who may not know where to begin for themselves.
Overview
6
6
years of professional experience
Work History
RISEN Grant Supervisor & Housing Team Lead
Thrive Behavioral Health
Providence
05.2025 - Current
- Supervised and supported Risen Case Manager to enhance service delivery and client outcomes
- Build relationships with local agencies and providers to ensure a smooth referral process for those identified for RISEN enrollment
- Collaborate with local PHAs/Shelters to develop on-site schedule and build rapport with residents and housing staff
- Screen individuals identified as homeless or at risk for eviction for social determinants of health, behavioral health needs, housing needs and provide linkages to appropriate behavioral health, substance use, and housing services
- Participate in care coordination or service delivery planning for enrollees that focuses on stability across services and housing transitions
- Managed the Home Stabilization Team, supported Housing Case Managers in completing paperwork, providing training, and conducting dual home visits.
- Educated and trained participants on landlord and tenant rights and responsibilities to promote informed tenancy
- Coach participants on how to develop and maintain key relationships with landlords and property managers to foster successful tenancy
- Advocated for and linked clients to community resources to mitigate housing jeopardy and support stability
- Performed community home visits to assess client living conditions and ensure compliance with housing standards. of clients, ensuring apartments are cleanly and in accordance with Housing Voucher standards, as well as completing necessary paperwork and inspections
Housing Case Manager
Thrive Behavioral Health
Providence
05.2023 - 05.2025
- Coordinated and conducted assessments of tenants and prospective tenants to establish housing needs in the following areas:
- Identified and intervened early for behaviors jeopardizing housing stability.
- Advocated for clients and linked them with community resources to mitigate housing risks.
- Educate and train participants as to the role, rights and responsibilities of both the landlord and tenant.
- Coach participants on how to develop and maintain key relationships with landlords and property managers to foster successful tenancy
- Assist with developing interactive skills such as how to interview landlords, and how to be a good neighbor.
- Understand and be able to advocate on behalf of clients' rights regarding fair housing, discrimination, and RI Tenant/Landlord law.
- Compiled and maintained up-to-date information on housing agencies offering shelter, subsidized, and market rent options.
Senior Student Ambassador (Tour Captain)
Johnson & Wales University
Providence
08.2021 - 05.2023
- Provided peer supervision for Tour Hosts and Front Desk Assistants while fulfilling all Tour Host responsibilities
- Assists in initial and ongoing training of staff and coordinates daily administrative tasks, expectations, and schedules for staff
- Resolved unexpected changes and challenges during daily tours to ensure smooth operations
- Gathered insights during ambassador tours and offered feedback to enhance tour certification process
Student Ambassador (Tour Host)
Johnson & Wales University
Providence
01.2021 - 08.2021
- Led dynamic campus tours for prospective students, families, middle/high school groups, and alums, providing valuable insights and experiences about JWU.
- Engaged with prospective students through phone, email, and Accepted Student groups; recorded inquiries in Undergraduate Admission database and confirmed tours.
- Supported planning and execution of Admissions visitor events, such as Accepted Students Days, Experience Days, and Open Houses
Education
Masters of Public Administration - Homeland Security
Johnson & Wales University
Providence05-2025
Bachelor of Science - Criminal Justice, Psychology
Johnson & Wales University
Providence05-2023
Skills
- Care coordination
- Crisis intervention
- Resource linkage
- Organizational skills
- Time management
- Problem solving
Timeline
RISEN Grant Supervisor & Housing Team Lead
Thrive Behavioral Health
05.2025 - Current
Housing Case Manager
Thrive Behavioral Health
05.2023 - 05.2025
Senior Student Ambassador (Tour Captain)
Johnson & Wales University
08.2021 - 05.2023
Student Ambassador (Tour Host)
Johnson & Wales University
01.2021 - 08.2021
Masters of Public Administration - Homeland Security
Johnson & Wales University
Bachelor of Science - Criminal Justice, Psychology
Johnson & Wales University