Summary
Overview
Work History
Education
Skills
Timeline
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Isabelle Nevarez

Las Cruces,NM

Summary

A pre-nursing student at NMSU looking to expand my knowledge and find experience in a medical focused career. I currently work as a shift Leader who strives to assure the best work environment for our team and great service to our customers. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

2
2
years of professional experience

Work History

Shift Leader

Caliches Frozen Custard
06.2024 - Current
  • Resolved customer complaints and issues and offered solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Maintained clean and well-organized production areas
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Evaluated staff performance and provided guidance to address inefficiencies.

Blue Apron

Caliches Frozen Custard
10.2023 - 06.2024
  • Greeted customers and provided outstanding customer service.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Served food and beverages promptly with focused attention to customer needs.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Engaged in suggestive selling and other sales techniques.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Computer Lab Receptionist Intern

Dona Ana Community College
06.2023 - 07.2023
  • Developed and maintained current spreadsheets for tracking and analysis of office data.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered central telephone system and directed calls accordingly.
  • Responded to inquiries from callers seeking information.

Education

Bachelor of Science - Nursing

New Mexico State University
Las Cruces, NM
05-2028

Associate of Science - Medical

Arrowhead Park Medical Academy
Las Cruces, NM
05-2024

Skills

  • Computer skills
  • Strong verbal and written communication
  • Staff education and training
  • Ability to handle stress
  • POS system operation
  • Team collaboration and leadership
  • Shift paperwork completion
  • Positive attitude
  • Strategic thinking
  • Sales and upselling
  • Complaint resolution
  • Policy enforcement

Timeline

Shift Leader

Caliches Frozen Custard
06.2024 - Current

Blue Apron

Caliches Frozen Custard
10.2023 - 06.2024

Computer Lab Receptionist Intern

Dona Ana Community College
06.2023 - 07.2023

Bachelor of Science - Nursing

New Mexico State University

Associate of Science - Medical

Arrowhead Park Medical Academy

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Isabelle Nevarez