Isabelle Petibas
Los Angeles,CA
Summary
Detail-oriented cage cashier with extensive experience in cash handling, customer service, and transaction reconciliation. Proven track record of maintaining financial integrity and training new team members.
Overview
13
13
years of professional experience
Work History
Cage Cashier
Pechanga Resort Casino
Temecula, California
07.2006 - 07.2019
- Processed cash transactions for gaming and non-gaming services with accuracy and efficiency.
- Followed gaming rules and company policies during all cash handling duties.
- Kept cash drawer balances accurate throughout shifts and reported any differences.
- Assisted guests with inquiries about casino promotions and rewards programs to enhance customer experience.
- Collaborated with team members to optimize workflow during peak service hours.
- Monitored gaming activity to detect irregularities and ensure security protocols were followed.
- Trained and supported new employees on cash handling procedures, fostering a knowledgeable team.
- Executed daily cash reconciliations to uphold financial integrity within operations.
- Performed daily balancing activities including count-downs, verifications, and reconciliations.
- Processed payments for chips, tokens, and cash transactions.
- Maintained accurate records of cage transactions and balances.
- Performed opening and closing duties such as counting money drawers and verifying floats.
- Verified customer identification to ensure compliance with gaming regulations.
- Followed strict security protocols when handling large sums of money.
- Received large amounts of cash from customers for conversion into chips or tokens.
- Addressed customer complaints related to transactions effectively, ensuring satisfaction and retention.
- Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.
- Ensured that all state gaming laws were followed at all times.
- Redeemed coins and tokens for cash at customer request.
- Organized paperwork and completed reports accurately within specified deadlines.
- Provided customer service assistance in resolving disputes or discrepancies related to cage transactions.
- Cashed out employee tips and worked with slot technicians to pay out jackpots.
- Completed NRT self-redemption kiosk duties by filling and crediting kiosks and handling guests' disputes concerning kiosks.
- Counted, verified and posted armored car deposits.
- Issued change funds for table games employees during their shifts.
- Monitored surveillance cameras to detect any suspicious activity in the casino.
- Maintained accountability of money and banks released to assigned personnel.
- Processed exchanges of money, credit, tickets, and casino chips for patrons at the gaming cage.
- Identified slot machine issues, completing basic repairs, and communicating with maintenance personnel to schedule more extensive repair work.
- Monitored activity throughout the casino floor and reported issues to the supervisor for immediate attention.
- Documented monetary exchanges and transaction reconciliations.
- Checked identifications to verify patrons' ages.
- Balance daily financial records by reconciling transaction summaries.
- Accepted credit applications to verify credit references for check-cashing authorization.
- Facilitated check-cashing authorizations and house credit accounts.
Education
High School Diploma -
Paloma Valley High School
Menifee, CA06-1998
Skills
- Cash handling
- Payment processing
- Transaction reconciliation
- Cash transaction auditing
- ID verification
- Compliance management
- Security adherence
Accomplishments
- Award for being the best cashier of the quarter, best cashier of the semester and best cashier of the year.
Timeline
Cage Cashier
Pechanga Resort Casino
07.2006 - 07.2019
High School Diploma -
Paloma Valley High School