Isabelle Thomas
Teton Village,WY
Summary
Detail-oriented hospitality professional with experience in restaurants and hotel environment. Demonstrated success in training restaurant staff, streamlining front desk operations, and resolving guest concerns with empathy and efficiency. Brings a strong work ethic, adaptability, and a commitment to enhancing team performance and delivering exceptional customer satisfaction.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
The Hostel
Teton Village, Wyoming
09.2025 - Current
- Detail oriented front desk agent with years of customer service experience.
- Welcomed guests with friendly demeanor and provided check in assistance.
- Resolved guest concerns and complaints with a focus on de-escalation, empathy, and solution oriented service
- Developed strong familiarity with property procedures and management expectations through daily operations and observation
Teacher's Assistant
University of Florida
Gainesville, FL
01.2024 - Current
- Supported faculty in developing engaging lesson plans for diverse learners.
- Facilitated communication between students and instructors to address concerns.
- Coordinated student assessments and maintained accurate records of progress.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
Server
Big Sky Resort
Big Sky, Montana
12.2024 - 04.2025
- Provided exceptional service to high volume of daily customers.
- Handled cash drawer and processed payments accurately at the register.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Hostess Manager
Barbara Jeans on The Water
Ponte Vedra Beach, Florida
08.2019 - 07.2023
- Trained new host staff on procedures and customer service standards to enhance flow.
- Coordinated reservations and special requests, ensuring high guest satisfaction.
- Collaborated with a large team of employees in a high-traffic tourist restaurant to maintain exceptional service.
Education
Bachelor of Science - Business With A Focus On Finance And Mathematics
University of Florida
Gainesville, FL04-2026
Skills
- Guest services
- Customer engagement
- Team collaboration
- Effective communication
- Training and mentoring
- POS systems
- Microsoft Excel proficiency
- Problem solving
- Data analysis
- Problem resolution
Affiliations
- Tutor for Middle and High School Students
- Volunteer at Humane Society of North Central Florida
- Co-Founder of TPC Clean Up Week
Timeline
Front Desk Agent
The Hostel
09.2025 - Current
Server
Big Sky Resort
12.2024 - 04.2025
Teacher's Assistant
University of Florida
01.2024 - Current
Hostess Manager
Barbara Jeans on The Water
08.2019 - 07.2023
Bachelor of Science - Business With A Focus On Finance And Mathematics
University of Florida