Isabelle Viana Vieira
Coral Springs
Summary
Dedicated and results-oriented Customer Service Representative with over 3 years of experience in delivering exceptional service and support. Very family and team-oriented; Connecting with people is something that comes naturally to me. My goal is to impact people's lives through the service I bring. I always want to learn more about the area I am working in and give one hundred percent of my effort to providing the best service, whether it be to the customer or the team I am working with. I love to put a smile on people's faces and keep the office energy happy. I am able to handle high-pressure situations while maintaining a positive and professional demeanor.
Overview
7
7
years of professional experience
Work History
Chiropractic Receptionist
Optimum Life Health Center
Delray Beach, FL
12.2025 - Current
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Processed payments promptly, balancing daily transactions accurately for effective financial management of the practice.
- Educated patients on available services, helping them make informed decisions about their healthcare needs.
- Coordinated insurance verification and billing processes to ensure accurate patient account management.
- Assisted in maintaining electronic health records, ensuring compliance with confidentiality standards.
- Resolved customer concerns quickly by addressing issues directly or escalating them when necessary for swift resolution.
- Collaborated with the chiropractic team to provide comprehensive care for patients, resulting in better health outcomes.
- Contributed to practice growth by establishing rapport with new patients and encouraging word-of-mouth referrals among satisfied clients.
Dental Receptionist
Odonto Florida-Pompano Family Dental
Light house Point, FL
11.2023 - 11.2024
- Effective communication with patients, explaining procedures, appointment details, and insurance coverage, ensures a positive and clear patient experience.
- Proficient in managing patient appointments using dental software, optimizing schedules, and minimizing conflicts.
- Experienced with dental management software, Eaglesoft, including patient records, appointment scheduling, and billing processes.
- Processed insurance claims and verified patient eligibility for seamless billing operations.
- Skilled in managing front desk duties, including greeting patients, answering calls, and maintaining an organized, welcoming office environment.
- Strong interpersonal skills, delivering high-quality customer service to patients and creating a positive, compassionate experience.
- Proven ability to handle patient concerns and disputes professionally, ensuring patient satisfaction and resolving issues promptly.
- Ability to work well with dentists, hygienists, and office staff to ensure seamless patient care and office operations.
- Experienced in handling payments, co-pays, and processing transactions accurately.
- Experience with office equipment such as fax machines, copiers, and phone systems, as well as proficiency with MS Office (Word, Excel, Outlook).
Medical Receptionist
The Heart Center of the Oranges
East Orange, NJ
05.2023 - 10.2023
- Proficient in scheduling patient appointments, managing calendars, and ensuring efficient patient flow.
- Experienced with electronic health records (EHR) and practice management software, Epic, including patient data entry, appointment scheduling, and billing processes.
- Knowledgeable in verifying insurance coverage, processing claims, and assisting patients with billing issues and co-pays.
- Skilled in handling front desk duties such as greeting patients, managing phone calls, and maintaining a professional and organized reception area.
- Familiar with medical terminology, enabling accurate communication with healthcare providers and patients.
- Coordinated communication between patients and medical staff to enhance care delivery.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Medical Receptionist cont.
The Heart Center of the Oranges
East Orange, NJ
05.2023 - 10.2023
- Strong interpersonal and customer service skills, ensuring a positive, welcoming patient experience.
- In-depth understanding and adherence to HIPAA regulations to protect patient privacy and sensitive medical information.
- Ability to handle multiple tasks such as answering phones, managing patient records, and coordinating appointments under pressure.
- Skilled at resolving patient concerns and conflicts professionally, ensuring patient satisfaction and smooth office operations.
- Detail-oriented in entering and managing patient information, ensuring accuracy, and upholding confidentiality standards.
- Experience processing patient payments, managing co-pays, and accurately handling financial transactions.
- Ability to work collaboratively with healthcare providers, administrative staff, and patients to ensure efficient office operations and quality patient care.
Hospitality Assistant
Brazilian Consulate
New York, NY
10.2022 - 11.2022
- Developed and executed strategies to improve operational efficiency.
- Established and maintained relationships with key customers to promote satisfaction and loyalty.
- Collaborated with various team members to meet guests' requests.
- Collaborated with caterers and other hospitality vendors to provide first-rate products and services to employees and guests.
- Sought and analyzed customer feedback to identify areas for improvement.
Front Desk Representative
Dealer Prep Services L.L.C
Pompton Plains, NJ
04.2019 - 07.2022
- Responded to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or the status of orders.
- Listen attentively to caller needs to ensure a positive customer experience.
- Strive for quick complaint resolution; commended by the supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
- Excel within a service-oriented company demonstrating a talent for communicating effectively with customers from diverse backgrounds.
Education
No Degree - Early Childhood Education
William Patterson University of New Jersey
01.2022
High School Diploma -
East Side High School
01.2021
Skills
- Empathy and Patience
- Ability to remain calm and understanding when facing challenging interactions
- Active Listener
- Attentive to customer needs to provide accurate and personalized support
- Providing outstanding service, resolving issues, and ensuring positive customer experiences
- Handling product orders, and exchanges with accuracy and efficiency
- Managing customer complaints and turning negative experiences into positive ones
- Collaborating with internal teams to address customer needs and streamline operations
- Maintaining cleanliness
- Insurance verification
- Appointment management
LANGUAGES
English
Portuguese
Spanish
Timeline
Chiropractic Receptionist
Optimum Life Health Center
12.2025 - Current
Dental Receptionist
Odonto Florida-Pompano Family Dental
11.2023 - 11.2024
Medical Receptionist
The Heart Center of the Oranges
05.2023 - 10.2023
Medical Receptionist cont.
The Heart Center of the Oranges
05.2023 - 10.2023
Hospitality Assistant
Brazilian Consulate
10.2022 - 11.2022
Front Desk Representative
Dealer Prep Services L.L.C
04.2019 - 07.2022
No Degree - Early Childhood Education
William Patterson University of New Jersey
High School Diploma -
East Side High School