Sharyl Backus
Schuylerville
Summary
Dedicated chiropractic receptionist with a proven track record in exceptional customer service, relationship building, and administrative accuracy. Committed to maintaining patient records and ensuring a welcoming environment.
Compassionate Hospice Volunteer dedicated to providing comfort and socialization to patients in need. Delivered consistent support through weekly visits to nursing homes and home visits, enhancing the quality of life for patients and offering respite for caregivers.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Chiropractic Receptionist
Wilton Family Chiropractic
Saratoga Springs, NY
01.2020 - Current
- Provided exceptional customer service to all patients, ensuring that they felt heard, understood, and valued throughout their treatment journey.
- Developed strong relationships with patients through attentive listening and compassionate support during their visits.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained accurate records of patient visits and treatments, ensuring compliance with regulations.
- Helped patients complete necessary medical forms and documentation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Processed payments promptly, balancing daily transactions accurately for effective financial management of the practice.
- Performed various administrative tasks by filing, copying and faxing documents.
Veterinary Assistant
St. Francis Veterinary Clinic
Schuylerville, NY
05.2010 - 04.2019
- Assisted veterinarians in performing examinations and treatments for various animal species.
- Maintained accurate medical records and documentation for patient care continuity.
- Prepared surgical instruments and assisted in anesthesia monitoring during procedures.
- Educated pet owners on post-operative care and preventive health measures.
- Developed strong relationships with clients, fostering trust and loyalty to the clinic's services.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Administered medications to animals in treatment and documented changes in condition.
- Provided customer support to clients, answering questions and addressing concerns.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Assisted with euthanasia procedures humanely and compassionately to minimize suffering.
- Groomed and bathed animals to maintain hygiene and appearance.
- Facilitated smoother surgical procedures by efficiently setting up surgical suites according to veterinarian specifications.
Education
High School Diploma -
Port Jervis High School
Port Jervis, NYNo Degree - Biology And Chemistry
Plattsburgh State University
Plattsburgh, NYSkills
- Maintaining cleanliness
- Confidentiality
- Inpatient care
- Patient relations
- Relationship building
- Documentation and recordkeeping
Certification
- Certified Lay Minister, Global Methodist Church
Timeline
Chiropractic Receptionist
Wilton Family Chiropractic
01.2020 - Current
Veterinary Assistant
St. Francis Veterinary Clinic
05.2010 - 04.2019
High School Diploma -
Port Jervis High School
No Degree - Biology And Chemistry
Plattsburgh State University