Isac Escamilla
Bellingham
Summary
Dynamic leader with expertise in operations management and customer service, previously at McDonald's. Enhanced team performance and satisfaction, driving a 20% increase in sales through strategic initiatives. Skilled in staff development and CRM, fostering a positive work environment and achieving optimal service quality. Proven track record in business development and employee relations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant General Manager
McDonald's
04.2016 - Current
- Managed daily operations to ensure optimal service and product quality.
- Led initiatives for employee engagement, fostering a positive work environment and culture.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Trained and developed staff to enhance team performance and customer satisfaction.
Education
High School Diploma - Banking And Finance
Meridian High School
Bellingham, WASkills
- Staff management
- Staff development
- Operations management
- Team leadership expertise
- Employee relations
Customer service
- Employee scheduling
- Customer relationship management (CRM)
- Business development
- Human resources
- Sales techniques
Certification
CPR certification
Languages
Spanish
Professional Working
Timeline
Assistant General Manager
McDonald's
04.2016 - Current
High School Diploma - Banking And Finance
Meridian High School