Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Isadora Serrano Gaona

San Marcos,Texas

Summary

Hospitality professional with a track record of enhancing customer satisfaction at Showdown through expert cash handling and conflict resolution. Skilled in liquor, beer, and wine service, with a flair for fostering relationships with guests. Fluent in Spanish, adept at maintaining high-quality standards during peak periods, significantly boosting repeated business.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Bartender

Showdown
04.2022 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Morning Prep Cook

Kerbey Lane Cafe
11.2021 - 05.2022
  • Delivered consistent portion control through the precise measurement of ingredients for recipe adherence and cost-efficiency purposes.
  • Closely followed standardized recipes to maintain consistency in taste and presentation across all dishes served.
  • Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and regulations.
  • Received shipments and placed items on proper shelves to restock and organize restaurant pantry.

Line Cook

Pie Society
08.2020 - 11.2021
  • Followed health, safety and sanitation guidelines while preparing and serving food.
  • Trained new kitchen staff on food safety, preparation and cooking techniques.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.

Education

Texas State University
San Marcos, TX
2025

Associate of Arts -

Austin Community College
Austin, TX
2017

Skills

  • Liquor, beer, and wine knowledge
  • Responsible Alcohol Service
  • Cash Register Operation
  • Team training and development
  • Fluency in Spanish

Certification

TABC Certification

Texas Food Handlers Certification

Timeline

Bartender

Showdown
04.2022 - Current

Morning Prep Cook

Kerbey Lane Cafe
11.2021 - 05.2022

Line Cook

Pie Society
08.2020 - 11.2021

Texas State University

Associate of Arts -

Austin Community College

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Isadora Serrano Gaona