Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Languages
Timeline
Generic

Isael Holguin

Waterbury,CT

Summary

Motivated and dedicated business management student with a strong background in guest service management and package handling. Seeking to leverage academic knowledge and practical experience to contribute effectively to NESCO's success.

Competent, compassionate, and empathetic Guest Department Manager with years of experience in the management industry. An accomplished delegator for responsibilities spanning treatments supervision, safety procedures, staff development, and prioritization. Works well under pressure with a persistent, determined, and goal-oriented outlook. Focused on embracing new career opportunities whereby my background and education are conducive to achieving goals and excelling with respect to the customer experience.

Overview

1
1
year of professional experience

Work History

Guest Department Manager

McDonald's
Waterbury, CT
07.2023 - 01.2024
  • Managed daily operations of the guest department, ensuring high levels of customer satisfaction
  • Supervised and trained team members, fostering a positive work environment
  • Implemented strategies to optimize efficiency and productivity.

Shift Leader

McDonald's
Waterbury, CT
01.2023 - 01.2024
  • Directed and supervised shift operations, including staff scheduling and task assignment
  • Resolved customer inquiries and complaints promptly and professionally
  • Maintained inventory levels and coordinated with suppliers to ensure product availability.

Package Handler

Bozzuto's
Cheshire, CT
03.2023 - 10.2023
  • Efficiently handled incoming and outgoing packages, ensuring accurate sorting and timely delivery
  • Collaborated with team members to streamline workflow processes and meet productivity targets.

Education

Bachelor of Business Management (in progress) -

Naugatuck Valley Community College
01.2026

High School Diploma -

Wilby High School
01.2023

Skills

  • Excellent customer service and communication skills
  • Strong leadership and team management abilities
  • Proficient in package handling and logistics operations
  • Time management and organizational skills
  • Proficient in Microsoft Office Suite
  • Performance Management
  • Customer Service
  • Team Supervision
  • Training and Mentoring
  • Departmental Rapport
  • Staff Hiring and Retention
  • Staff Development

Extracurricular Activities

Active gym-goer, committed to physical fitness and well-being Track runner, demonstrating discipline and perseverance

Languages

Spanish
Native/ Bilingual

Timeline

Guest Department Manager

McDonald's
07.2023 - 01.2024

Package Handler

Bozzuto's
03.2023 - 10.2023

Shift Leader

McDonald's
01.2023 - 01.2024

Bachelor of Business Management (in progress) -

Naugatuck Valley Community College

High School Diploma -

Wilby High School
Isael Holguin