Isaiah Ayala
HOBOKEN,NJ
Summary
Dynamic Customer Service Representative with a proven track record at Napolis Pizzeria, enhancing customer loyalty through exceptional problem-solving and active listening skills. Excelled in a fast-paced environment, significantly improving customer satisfaction. Adept in Microsoft Excel and proficient in managing financial transactions, demonstrating a unique blend of technical and interpersonal abilities.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Napolis Pizzeria
10.2019 - Current
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Managed timely and effective replacement of damaged or missing products.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Bachelor of Science - Sports Marketing , Tourism , Event Planning , Etc.
Montclair State University
Montclair, NJ01.2025
High School Diploma -
Hoboken Charter High School
Hoboken, NJ06.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Microsoft Excel
- Client Relations
- Customer satisfaction measurement
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Napolis Pizzeria
10.2019 - Current
Bachelor of Science - Sports Marketing , Tourism , Event Planning , Etc.
Montclair State University
High School Diploma -
Hoboken Charter High School
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