Isaiah Ballinger
Burnsville,Minnesota
Summary
Dynamic professional with a proven track record in HRIS System Management and effective communication, demonstrated during my tenure at CH Robinson. Skilled in leading teams to enhance productivity and efficiency, achieving significant cost reductions. Specializes in logistics coordination and project planning, ensuring high-quality outcomes and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Associate Operations Coordinator
CH Robinson
Eden Prairie, MN
12.2023 - Current
- Assist teams that need special or elevated assignment notices.
- Scheduling, tracking orders, documenting events, invoices, acquiring customer reports, and processing accessorial financials.
- Provide open, timely communication to ensure that customers know they’re our priority every step of the way.
- Monitor task boards and assigned email accounts to respond to customer and carrier requests.
- Simplifying tasks into easy-to-follow SOPs, and training on other accounts as backup.
HR Coordinator
Mall of America
Bloomington, MN
04.2022 - 09.2023
- Facilitate meetings for Applicants, Team Members, and Guests
- Onboard New Hires and support Orientation Team
- Direct, answer, and make phone calls
- Assist IT in password, authentication, and badge updates
- Support Employee Relations, Payroll, Benefit Team, and Recruitment Team
- Event plan for Team Member Quarterly Meetings, anniversaries, as assigned
Film Production Contractor
Self Employed Web
Apple Valley, MN
03.2022 - Current
- Assisted with setting up production equipment for sound, lighting and film
- Operate cameras on various rigs for live shows and special events
- work with team to create a cohesive structure for live shows
- Assist and train volunteers on camera and production assistant roles
Service Manager
Hy-Vee
Savage, MN
10.2021 - 04.2022
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Leading a team of workers (50+) to ensure great guest experience.
- Learning new things daily to help out different departments and customers.
Service Desk Associate
Home Depot
Burnsville, MN
02.2021 - 10.2021
- Fielded calls from contractors in the field needing corporate support and, routed calls to other departments and escalated to meet customer needs.
- Handle damaged, regular returns, and Home Depot orders from various customers.
Sales Photographer
Life Touch/ Shutterfly
Burnsville, MN
11.2020 - 02.2021
- Monitored studio for adequate quantities of supplies.
- Collaborated with clients to guarantee satisfaction with photos.
- Defined image requirements and planned photographic events.
- Cropped, manipulated and performed color-balance for final images.
- Explained price and package details to customers.
Life Touch School Photographer
Life Touch/ Shutterfly
Faribault, MN
09.2020 - 11.2020
- Collaborated successfully with variety of personalities and work styles.
- Defined image requirements and planned photographic events.
- Set up precise photographic measurements and control equipment.
- Photographed special events, including school portraits.
Associate Producer
Institute for Digital Humanity
Minneapolis, MN
09.2018 - 02.2020
- Create media content for the institute
- Responsible for story-boarding and running shoots
- Assist with projects ranging from 2 minute to 6 minute videos
- Curate content for diverse audiences
- Strategize consistently with team of eight
Film Intern
River Valley Church
Burnsville, MN
06.2019 - 09.2019
- Created B-roll content for social media
- Redesigned film studio to align with needed atmosphere
- Assisted with main film personnel in tasks as production assistant
- Served the church as a volunteer photojournalist, greeter, and youth leader
- Captured images and B-roll content from multiple campuses.
Writer
Northerner-North Central University
Minneapolis, MN
09.2018 - 12.2019
- Conducted various interviews with faculty and students
- Wrote and edited stories for publication
- Functioned as a photojournalist for events
- Collaborated on a team of 12 to strategize story publications.
Ropes/Rides Operator
Mall of America
Bloomington, MN
01.2015 - 03.2020
- Able to assist and calm guests in emergency situations
- Certified to check rides and safety equipment before guest use
- Communicate rules and regulations to ensure guest enjoyment and safety.
- Defuse situations during miscommunications or emergencies
Education
Bachelor of Arts - Media Communications
North Central University
05.2020
Associates of Arts - Liberal Education
Normandale Community College
05.2017
Skills
- Effective communication
- HRIS System Management (ADP Dayforce)
- Badge, password, authentication management
- HR Policies and Procedures Expertise
- New Employee Onboarding Experience
- Compensation and Benefits Administration
- Confidential Document Control
- Leadership
- Project and event planning
- Team collaboration
- Customer invoicing
- Project scheduling
- Logistics coordination
- Risk management
- Cost reduction strategies
- Quality assurance and control
Timeline
Associate Operations Coordinator
CH Robinson
12.2023 - Current
HR Coordinator
Mall of America
04.2022 - 09.2023
Film Production Contractor
Self Employed Web
03.2022 - Current
Service Manager
Hy-Vee
10.2021 - 04.2022
Service Desk Associate
Home Depot
02.2021 - 10.2021
Sales Photographer
Life Touch/ Shutterfly
11.2020 - 02.2021
Life Touch School Photographer
Life Touch/ Shutterfly
09.2020 - 11.2020
Film Intern
River Valley Church
06.2019 - 09.2019
Associate Producer
Institute for Digital Humanity
09.2018 - 02.2020
Writer
Northerner-North Central University
09.2018 - 12.2019
Ropes/Rides Operator
Mall of America
01.2015 - 03.2020
Bachelor of Arts - Media Communications
North Central University
Associates of Arts - Liberal Education
Normandale Community College
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