Isaiah Cortes
Broken Arrow,OK
Summary
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Server
Water Front Grill
Jenks, OK
01.2024 - 02.2025
- Provided exceptional customer service by promptly taking orders and addressing guest inquiries.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in food preparation and presentation, ensuring high quality and adherence to safety standards.
- Collaborated with kitchen staff to facilitate timely order delivery and efficient workflow.
Server
Los Cabos
Broken Arrow, OK
02.2023 - 02.2024
- Adapted quickly to changing priorities during peak hours while maintaining service quality.
- Demonstrated strong communication skills to foster positive interactions with customers and team members.
- Supported inventory management by accurately tracking supplies and notifying management of needs.
- Learned menu items thoroughly to provide informed recommendations to guests for improved satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Sales Associate
Kay’s
Tulsa, OK
04.2021 - 01.2023
- Assisted customers in selecting products and provided tailored recommendations to enhance shopping experience.
- Managed inventory levels, ensuring product availability and accuracy in stock records.
- Executed sales transactions efficiently using point-of-sale systems to process payments accurately.
- Collaborated with team members to achieve monthly sales targets through effective communication and teamwork.
- Implemented visual merchandising strategies to enhance product displays, driving increased foot traffic and interest.
- Handled cash transactions efficiently while adhering to
- company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Broken Arrow HighSchool
Broken Arrow, OK05-2014
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Supply restocking
- Order accuracy
- POS operation
Timeline
Server
Water Front Grill
01.2024 - 02.2025
Server
Los Cabos
02.2023 - 02.2024
Sales Associate
Kay’s
04.2021 - 01.2023
High School Diploma -
Broken Arrow HighSchool