Isaiah Cunningham
Troy,MI
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
4
4
years of post-secondary education
9
9
years of professional experience
Work History
Store Manager
Snipes
Troy, MI
03.2026 - Current
- Lead daily operations of a high-volume retail store, overseeing sales performance, customer experience, merchandising, inventory, and loss prevention.
- Recruited, trained, coached, and developed associates and leadership team members to enhance performance and foster a customer-focused culture.
- Analyze key performance indicators (KPIs), including sales, conversion, UPT (Units Per Transaction), and ATV (Average Transaction Value), to identify opportunities and improve store profitability.
- Develop and execute strategies to consistently achieve and exceed sales and operational goals.
- Resolve customer and employee concerns professionally while maintaining a positive and productive store environment.
- Partner with district leadership to communicate business results, implement company initiatives, and execute action plans.
- Monitored store performance and provided coaching and feedback to boost individual and team productivity.
- Created high-performing team environment prioritizing sales growth, customer engagement, operational excellence, and employee development.
Gas Technician
Reconn
Dearborn, Michigan
09.2025 - 03.2026
- Located underground gas lines using maps, flags, paint, and electronic locating tools.
- Interpreted Reconn service tickets and verified utility information before field visits.
- Marked gas facilities for contractors, homeowners, and excavation crews.
- Inspected work sites for safety hazards and utility conflicts before digging.
- Communicated with dispatch, utility partners, and customers about locate requests.
- Documented field findings and updated ticket records in Reconn systems.
- Followed gas safety procedures and damage prevention guidelines during route work.
Assistant Site Manager
Express Wash Concepts
Waterford, Michigan
05.2025 - 09.2025
- · Supervised and coordinated daily operations of the car wash, ensuring high-quality service delivery.
- ·Developed and implemented training programs for staff, enhancing team performance and customer service.
- ·Analyzed customer feedback to drive improvements in service quality and operational efficiency.·
- Managed inventory and procurement of supplies, optimizing costs and maintaining stock levels.·
- Conducted regular equipment inspections and arranged timely repairs to minimize downtime.·
- Fostered a positive team environment, encouraging collaboration and communication among staff.·
- Tracked key performance indicators (KPIs) to assess operational success and identify areas for improvement.
Team Leader
Flex-N-Gate
Troy, Michigan
08.2023 - 05.2025
- Create an inspiring team environment with an open communication culture
- Monitor team performance and report on metrics
- Delegate tasks and set deadlines
- Oversee day-to-day operation
- Discover training needs and provide coaching
- Listen to team members’ feedback and resolve any issues or conflicts
- Recognize high performance and reward accomplishments
- Suggest and organize team building activities
Area Manager
Amazon
Hazel Park, Michigan
07.2021 - 01.2023
- • Demonstrated consistent high-quality performance to match the customers’ satisfaction• Trained 200+ associates into various departments throughout the warehouse successfully.• Identified process inefficiencies and helped improved said processes.• Ensures safe working conditions including properly training employees on proper safety methods.• Inbound and outbound problem solver working as a process guide in problem solve, insured that CPT’s were met to fulfill our customers promise• Helped manage team of 200+ associates,, deep diving issues to remove associate barriers• Oversaw incoming and outgoing shipping activities to ensure accuracy, completeness, and condition of shipments.• Monitored associates in different process paths and coached them to improve their stow rates and qualityPerformed safety, quality, and standard work audits to assure that the best practices are being followed throughout the operation, and that policies are consistently applied fairly• Coaching associates with quality and rates in all departments to build growth and development.• In charge of running flow management for outbound pick/pack, and delivering on customer promise.
- Led hourly associates across Amazon fulfillment operations
- Monitored safety, quality, and productivity standards in assigned area
- Coordinated shift staffing, labor planning, and work assignments
Department Manager
Walmart
Livonia, Michigan
01.2019 - 07.2020
- ·Collaborated with other departments to ensure cross-functional support during peak hours.
- Helped streamline operations by communicating effectively with other departments to meet customer needs.·
- Monitored product expiry dates and removed outdated items, ensuring compliance with Walmart's quality standards.
- Protected customers' safety by adhering to proper food handling and product rotation practice.
- Updated price tags and promotional signage regularly, ensuring customers see accurate information.
- Worked closely with the marketing team to understand current promotions and update signage accordingly.·
- Assisted in training new department associates on store policies and procedures.
Store Manager
Lids Locker Room
Dearborn, Michigan
04.2017 - 01.2019
- Control expenses and protect company assets according to LIDS Retail policies.
- Prepare store schedules and ensure proper coverage at all times within wage control guidelines.
- Manage store inventory accurately, including receiving, transferring, price changes, and conducting product counts.
- Perform documentation and record keeping in compliance with LIDS Retail policies and state/federal laws.·
- Open and close the store as required following operational procedures.·
- Supervise and manage store associates through training programs and goal setting.·
- Recruit, develop, and train store personnel to meet operational objectives.·
- Administer disciplinary actions and manage employment terminations with approval from higher management.·
- Ensure compliance with company policies and procedures among store associates.·
- Communicate effectively with employees at all levels of the company.
Education
Bachelor of Business Administration And Management - Business
Oakland University
Rochester, MI 01.2023 - 09.2026
Voyageur Academy
Detroit, MISkills
- Inventory management
- Loss prevention
- Visual merchandising
- Product merchandising
- Business analysis
- Key performance indicators
- Project management
- Customer service
- Team leadership
- Relationship management
- Talent acquisition
- Payroll administration
- Issue resolution
- Retail merchandise quality standards
- Team culture
Timeline
Store Manager
Snipes
03.2026 - Current
Gas Technician
Reconn
09.2025 - 03.2026
Assistant Site Manager
Express Wash Concepts
05.2025 - 09.2025
Team Leader
Flex-N-Gate
08.2023 - 05.2025
Bachelor of Business Administration And Management - Business
Oakland University
01.2023 - 09.2026
Area Manager
Amazon
07.2021 - 01.2023
Department Manager
Walmart
01.2019 - 07.2020
Store Manager
Lids Locker Room
04.2017 - 01.2019
Voyageur Academy